Onboarding Specialist | ONSITE (Quezon City) in Quezon City at SupportNinja

Work Setup: Onsite at the Sanctum, SM North - EDSA, Quezon City

The Onboarding Specialist will play a vital role in ensuring the successful implementation and launch of our clients' websites. You will be responsible for guiding clients through the onboarding process, collecting necessary information, and coordinating with various internal teams to deliver a website that exceeds client expectations. Your exceptional communication skills, attention to detail, and ability to manage multiple projects simultaneously will be critical to your success in this role.

What does a day in the life of an Onboarding Specialist look like?

• Serve as the main point of contact for clients throughout the onboarding process, providing timely and clear communication regarding project status, requirements, and timelines
• Conduct thorough client consultations to understand their website needs, goals, and brand identity
• Collect and organize all necessary information, including content, images, branding materials, and technical specifications, to ensure a smooth transition to the development team
• Collaborate closely with the design and development teams to relay client requirements, provide clarifications, and ensure the website aligns with the client's vision
• Coordinate project schedules and milestones, ensuring timely completion of tasks and adherence to project timelines
• Perform quality assurance checks to ensure that the website meets client specifications, is error-free, and functions optimally across different devices and browsers
• Provide training and support to clients on how to manage and update their website content through our content management system
• Maintain accurate and detailed documentation of client interactions, requirements, and project progress in our internal systems
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of an Onboarding Specialist?

• Minimum of 1 year of experience in customer onboarding, customer success, or equivalent role
• Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to non-technical clients
• Strong organizational and time management abilities, with a keen eye for detail and the ability to multitask effectively
• Proficient in using computers and various software applications

Ninja Perks and Benefits

• Full-time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)

Fast-track your application and dive straight into your next big opportunity. Access your Instant Interview here: https://alpharun.com/i/jomJAq4hMSdgXNLNRCZ3M

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

#supportninjajobs