SC 1-25 caseload in Irwindale, California at San Gabriel/Pomona Regional Center

The Organization

San Gabriel/Pomona Regional Center (SG/PRC) is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services (DDS) to provide services and supports to individuals with intellectual and developmental disabilities. We proudly serve 30 cities across the Foothill, Pomona, and El Monte Health District within Los Angeles County. Our services span the full lifespan from infants and toddlers, school-age children, and transition-age youth to adults and aging adults. At SG/PRC, our work is guided by compassion, collaboration, integrity, and a shared commitment to making a meaningful difference in the lives of the individuals and families we serve.

The Position

Reporting to the Manager in Transition Services III, the Service Coordinator provides comprehensive and compassionate case management to individuals ages 13 to 23 and their families. This role offers the opportunity to make a meaningful difference working collaboratively with families and community resources to ensure the individuals we serve receive high-quality service support and thrive.

The Specialized 1:25 Service Coordinator position was established pursuant to Welfare and Institutions Code Section 4640.6, which requires Regional Centers to maintain specialized caseloads for individuals with complex support needs.

Individuals assigned to this caseload meet criteria established by Welfare and Institutions Code Section 4640.6, applicable Department of Developmental Services (DDS) guidance, and Regional Center procedures. These individuals require intensive service coordination due to the complexity of their medical, behavioral, psychiatric, residential, forensic, or other support needs.

The primary purpose of this position is to provide enhanced, person-centered service coordination that promotes stabilization, reduces the risk of crisis, hospitalization, institutionalization, or placement disruption, and supports successful transition to a traditional service coordination caseload when appropriate

Essential Job Functions

• Provides intensive, person-centered service coordination to individuals with complex needs through increased frequency of contacts, home and community visits, proactive monitoring, crisis response, and interdisciplinary collaboration to promote stabilization and prevent hospitalization, placement disruption, or institutionalization.
• Assists management and interdisciplinary teams in identifying individuals who meet established criteria for assignment to the Specialized 1:25 Caseload and participates in ongoing review of eligibility.
• Tracks and monitors individuals assigned to the Specialized Caseload, including stabilization progress, ongoing eligibility, and transition readiness.
• Develops and coordinates stabilization and transition plans to support successful movement from the Specialized Caseload to a traditional caseload when appropriate.
• Coordinates with specialized residential, behavioral, mental health, medical, educational, forensic, and community providers to ensure comprehensive, person-centered service delivery.
• Responds to urgent situations involving behavioral crises, psychiatric hospitalization, placement disruption, abuse investigations, or other circumstances requiring immediate service coordination and problem-solving.
• Conducts ongoing assessment of behavioral, medical, psychiatric, environmental, and safety risks and develops strategies to reduce the likelihood of crisis or institutionalization.
• Represents complex cases at internal committees, multidisciplinary meetings, and interagency planning meetings to support service coordination, resource development, and stabilization efforts.
• Participates in Community Placement Plan (CPP), Community Resource Development Program (CRDP), Enhanced Support, and other specialized planning meetings related to individuals with complex needs.
• Performs other related duties as assigned.

Employment Standards

• Bachelor's degree in social work, psychology, human development, sociology, public health nursing, or a related field.
• At least one year of experience working with individuals with developmental disabilities or a related field.
• Master's degree in a related field can be substituted for the required experience.
• Bilingual in Spanish is preferred.

Other Essential Requirements

• Service coordination is a community-based position that requires meeting with individuals served and their families in their home, in the community, or in our office location.
• Frequent telephone, virtual, and out-of-office meetings are required.
• A valid driver's license, reliable transportation and minimum liability insurance coverage is required.

Knowledge and Abilities

• Knowledge of the Lanterman Developmental Disabilities Services Act, applicable DDS directives, HCBS Final Rule, and Regional Center policies related to individuals with complex needs.
• Knowledge of crisis intervention, stabilization planning, risk assessment, and multidisciplinary case management principles.
• Knowledge of behavioral health, co-occurring developmental disabilities and mental health conditions, forensic involvement, residential services, and community crisis resources.
• Knowledge of person-centered planning, positive behavior support principles, trauma-informed practices, and strategies that promote community integration and the least restrictive environment.
• Ability to coordinate services across multiple systems, including hospitals, behavioral health providers, schools, probation, law enforcement, residential providers, and community agencies.
• Ability to assess complex situations, identify risks, exercise sound professional judgment, and develop effective stabilization strategies.
• Ability to build collaborative relationships and facilitate communication among individuals, families, service providers, and interdisciplinary teams.
• Ability to manage competing priorities, respond effectively to urgent situations, and make timely decisions in a fast-paced environment.
• Strong written and verbal communication skills with the ability to prepare comprehensive documentation and present complex cases to interdisciplinary teams and internal committees.
• Strong organizational, problem-solving, and critical thinking skills with the ability to independently prioritize workload and meet mandated timelines.
• Proficiency in Microsoft Office and other electronic case management systems required to perform essential job functions.

Physical Demands & Work Environment

• Work 60% of the time in an office environment and 40% in the community at meetings or home visits.
• Ability to drive to and from meetings or home visits and walk from car to and from appointments.
• Occasional walking and standing to attend and participate in office meetings and trainings.
• Ability to sit for extended periods and operate a computer for report writing.
• Clear verbal communication in person and by phone.
• Occasional lifting, pushing, or pulling of items up to 25 pounds.
• Adequate visual acuity to read documents, use computer monitor for prolonged periods, and review detailed information.
• 60% of the work time occurs in a typical office setting with standard lighting, temperature, and moderate noise levels.
• Employees are expected to follow safe and ergonomic work practices.

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.