Healthcare Navigation &Call Center Supervisor in Goshen, Indiana at Goshen Health

Position Summary:
The Healthcare Navigation Supervisor is responsible for the operational oversight of Goshen Physicians Care Connect and Network Navigation services. This role oversees New Patient Navigation, centralized scheduling, and insurance quality and training specialists, ensuring a seamless patient experience and efficient operational workflows.

The Supervisor serves as a resource for Colleagues by promoting adherence to established workflows, standard work, and quality expectations. Using operational data and performance indicators, this role identifies trends, supports process improvement initiatives, and provides recommendations to leadership regarding workflow effectiveness, training needs, and staffing requirements. This role collaborates closely with physician practices, clinical teams, and administrative leadership to enhance access, support organizational priorities, and drive patient satisfaction and operational efficiency.

Position Qualifications:

Minimum Education: High School diploma. Minimum of 3 years related medical or management experience considered in lieu of a degree.

Preferred Education: Associate or bachelor’s degree.

Minimum Experience: Minimum 2 years of experience in a medical environment. Strong PC skills utilizing Microsoft Office software

Preferred Experience: 3–5 years medical office experience

Competencies: Leadership and team-building abilities with effective conflict resolution. Excellent communication skills. Data-driven and analytical. Knowledgeable in insurance verification, payer requirements, and compliance. Proficient in healthcare systems, call center platforms, and scheduling software.