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Customer Service Representative in Akron, Ohio at Epiphany Management Group LLC

NewJob Function: Customer Service
Epiphany Management Group LLC
Akron, Ohio, 44319-1238, United States
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Job Description


GENERAL JOB OVERVIEW

Join our Customer Service Representative team as we continue to grow our call center. As a team member you will be providing inbound and outbound support to caregivers.


WORK ENVIRONMENT

    Hybrid – onsite for initial training and then work from home.Up training and cross training may require team members to come onsite once they have been approved to work from home.Opportunity for career advancementPaid TrainingFull Benefits including medical, dental, vision, 401K, PTO, and paid life insuranceFlexible schedules
ESSENTIAL DUTIES AND RESPONSIBILITIES

    Scheduling of medical services Gathering of prior service results via document uploadRescheduling of no-show visitsCommunication and scheduling regarding need for follow up servicesProactive outreach for upcoming compliance due date reminders which should be automatedFacilitation of self service workflow process for personal assistants
QUALIFICATIONS

    Great communication skills both verbal and writtenGed/HS Diploma (Required)Customer Service Experience
    Customer Service Skills – over the phone
    Ability to work independently to solve problems and gain/share knowledge.Good note taking and documentation skills.High level of patience and understanding with a willingness to help customers.Willingness to learn.
OTHER DUTIES


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As the project evolves, additional duties, responsibilities, and activities may change, or be assigned at any time with or without notice. However, training will be provided.

Job Location

Akron, Ohio, 44319-1238, United States

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