Portfolio Manager - Late Stage Collections in Voorhees Township, New Jersey at North Mill Equipment Fi

Position SummaryNMEF is looking for a Late Stage Portfolio Manager to take ownership of commercial equipment finance accounts that are 61+ days past due. You'll drive each account to resolution through cure, workout, repossession, legal referral, or charge-off. This role suits a firm, persistent negotiator who makes sound decisions on high-balance, high-risk accounts and stays composed under pressure.

Duties and Responsibilities

Manage a high volume of outbound contact with customers, guarantors, brokers, and vendors by phone, email, and text.Negotiate payment plans, settlements, and restructures within your delegated authority.Assess each customer's ability to pay, factoring in pressures such as fuel, insurance, freight, and repair and maintenance costs.Issue demand and default notices and perform skip tracing and business verification.Coordinate collateral verification, repossession, and remarketing, and pursue broker and vendor recourse.Prepare complete, well-documented files for legal referral, and monitor bankruptcy and UCC activity.Recommend charge-offs and maintain accurate, detailed notes in the collections system.Partner with Operations, Credit, and Legal to resolve disputes and account adjustments.

Requirements

3–5 years of commercial collections experience, including at least 2 years working late-stage accounts. Equipment Finance experience is preferred.Working knowledge of repossession, guarantor collection, legal referral, UCC filings, and bankruptcy basics.Strong Excel and Microsoft Office skills. Experience with Aspire and Salesforce is a plus.Background in transportation or medical collections is a plus. Bilingual in Spanish and English is preferred.Excellent negotiation, communication, and documentation skills, with the ability to stay calm and professional in difficult conversations.

Key performance MeasuresDollars collected, roll-backs and cures, charge-off reduction, promise-to-pay kept rate, and the quality of repossession and legal referral files.

Location RequirementThis is a hybrid role based in Voorhees, New Jersey, with regular in-office days required. Applicants must currently reside in New Jersey or within a reasonable commuting distance. Remote-only and out-of-area candidates will not be considered.