Pharmacy Technician, 340B Ordering and Patient Management Coordinator in Greater Nashville Area, Tennessee at Nashville Pharmacy Services LLC

Who Are We

Driven by local decision-making, transparency, and integrity, Hartwinn Group (HWG) and NPS Pharmacy prioritizes health equity over profit margins by reinvesting a significant portion of its net income directly back into community and national nonprofit partners. As the foundational entity of the Hartwinn Group, NPS Pharmacy delivers patient-first clinical pharmacy care, including national specialty mail-order services to underserved populations such as individuals living with HIV, LGBTQ+ communities, and low-income households. Today, NPS Pharmacy and JAXSCO (HWG) supports over 25,000 patients nationwide while empowering nonprofits, FQHCs, and AIDS service organizations through 340B management as well as pharmacy and clinic administration.

What We Need (Job Summary)

The Pharmacy Technician, 340B Ordering and Patient Management Coordinator manages operational and administrative workflows for covered entity 340B drug orders and oversees specialty patient management tracking within the Therigy platform. Operating as a non-exempt individual contributor under pharmacist supervision, this position coordinates between covered entities, pharmacy staff, drug wholesalers, third-party administrators (TPAs), and healthcare providers to ensure accurate order placement, shipment tracking, patient profile maintenance, and outreach task completion. The position maintains strict boundaries between administrative care coordination and clinical practice; covered entities determine 340B eligibility, and licensed pharmacists maintain exclusive responsibility for clinical assessments, therapeutic decisions, and patient counseling.

What You’ll Do (Essential Job Functions)

• Serve as the primary operational contact for receiving, verifying, and processing 340B drug order requests, ensuring strict accuracy of NDCs, package sizes, quantities, delivery destinations, and authorizations prior to submission via wholesaler portals.
• Maintain a real-time master tracking log to document request statuses, submission timestamps, delivery confirmations, backorders, shipping delays, and discrepancy resolutions.
• Reconcile received shipments against purchase orders, packing slips, and wholesaler invoices, collaborating with receiving sites to confirm inventory accuracy and manage approved returns, credit requests, or order adjustments.
• Maintain organized, audit-ready physical and digital records of order approvals, invoices, receipts, and TPA data reconciliations to ensure continuous readiness for HRSA and internal 340B audits.
• Build and maintain complete patient profiles within the Therigy platform, accurately entering verified demographics, insurance details, provider information, and administrative data.
• Manage assigned Therigy task queues to ensure care coordination activities, missing documentation, and approaching deadlines are identified and completed on schedule.
• Conduct structured, non-clinical patient outreach using approved scripts to assist with refill reminders, delivery scheduling, appointment coordination, and administrative follow-up.
• Collect patient-reported information regarding therapy adherence, care barriers, or logistics preferences, routing all clinical concerns, side effects, missed doses, or therapy interruptions immediately to the supervising pharmacist.
• Assist care teams by researching manufacturer copay cards, foundation funding, and patient assistance programs (PAPs) to minimize out-of-pocket medication expenses.
• Identify and escalate potential duplicate orders, account discrepancies, near-misses, or safety concerns through established pharmacy leadership channels and incident reporting systems.
• Participate in workflow optimization projects, quality reviews, and mandatory annual training covering 340B compliance, HIPAA privacy rules, and specialty pharmacy accreditation standards (URAC/ACHC).

Note: This list of essential job functions is comprehensive but not exhaustive. Other duties may be assigned based on business needs and the individual's skill set.

What We Require (Required Qualifications)

• High school diploma or GED equivalent.
• Active Pharmacy Technician registration or license in good standing with the Tennessee Board of Pharmacy (or applicable state board).
• Minimum of two (2) years of pharmacy technician experience in a retail, hospital, mail-order, or specialty pharmacy setting.
• Proficiency with pharmacy management software (PioneerRx, Therigy), EHR/EMR platforms, electronic workflow systems, and Microsoft Office Suite (Word, Excel, Outlook).
• Strong written, verbal, and interpersonal communication skills to interact professionally with patients, clinic coordinators, and healthcare providers.
• Demonstrated commitment to patient-centered customer service, fostering positive relationships, and delivering culturally sensitive care.
• Proven ability to handle confidential (HIPAA), sensitive, and time-critical information with discretion, sound judgment, and professionalism.
• Valid driver's license and reliable transportation for daily on-site reporting.

What We Prefer (Preferred Qualifications)

• Associate or Bachelor’s degree in a healthcare, science, or business-related field.
• Certified Pharmacy Technician (CPhT) credentials through the Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA).
• Operational expertise in federal 340B Drug Pricing Program mechanics, TPA software workflows, replenishment models, covered entity operations (e.g., Ryan White clinics, FQHCs, STD/STI programs), and primary wholesaler portals (e.g., Cencora/AmerisourceBergen, Cardinal Health, McKesson).
• Hands-on proficiency with TherigyOutcomes or comparable specialty pharmacy patient management software across complex disease states, specialty therapies, HIV/infectious disease, or oncology operations.
• Experience delivering direct pharmaceutical care coordination, patient education, and support within HIV-focused, LGBTQ+, or community health non-profit settings.
• Professional bilingual fluency in Spanish.

What You Bring (Skills / Competencies)

• Understanding of drug ordering mechanics, NDC unit-of-measure conversions, account separation, and 340B inventory reconciliation.
• High precision in high-volume data entry, patient record maintenance, alphanumeric verification, and order accuracy tracking to eliminate errors.
• Proficiency with pharmacy management software (PioneerRx), electronic medical records (EMR), and Microsoft Office Suite (Word, Excel, Outlook).
• Strong time management and multi-tasking skills to balance order tracking, phone outreach, and daily SLA deadlines while proactively resolving operational issues.
• Ability to detect shipping delays, account anomalies, or access barriers and promptly escalate clinical or operational concerns to pharmacists or management.
• Exceptional telephone etiquette, active listening, and customer service skills to build strong relationships with patients, clinical partners, and care teams.
• Commitment to providing compassionate, non-judgmental, culturally affirming, and stigma-free care to diverse, LGBTQ+, and HIV-impacted patient populations within a mission-driven healthcare environment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequently remains in a stationary position up to 50% of the day. Constantly moves about the office to access machinery, file cabinets, and meeting rooms.
• Constantly operates computers and office machinery requiring repetitive hand and wrist motions, with occasional reaching and bending.
• On occasion, may carry, move, or position office materials weighing up to 50 pounds.
• Regularly exchanges accurate information via phone, email, virtual, and in-person interactions. Must perceive and assess details on screen displays and paper documents.
• May require occasional travel for events or company priorities.

NPS Pharmacy and JASCSO are an Equal Opportunity Employer committed to a diverse, inclusive, and equitable workplace. Employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, pregnancy, age, national origin, ancestry, disability, HIV status, marital status, protected military status, or any other legally protected status.

We are dedicated to fostering a safe, affirming environment and will provide reasonable accommodation for qualified individuals with known disabilities unless it causes an undue hardship. Candidates from diverse backgrounds, including BIPOC and LGBTQIA+ communities, are encouraged to apply.