Resident Manager in North Hollywood, California at WSH Management, Inc.

This property is a 64 unit complex that serves a popluation 62 yrs or older and /or disabled. The manager will be responsible for collecting/processing rent, delegating tasks to team members (maintenance technician and Social service/Activity coordinator), work order entry/closing, move-in and move-out duties, retrieving and process payables on time, maintain resident files organized, interviewing applicants from a waiting list, working with maintenance on unit turns, assist residents with recertification process, training new staff and above all cultivating a positive team environment. This position will be required to live on-site and it comes with a rent free one-bedroom apartment.

• Pay: $31.00–$32.55 per hour
• 1 Bedroom unit to live onsite
• Schedule: Full-time (40 hours per week), Monday–Friday, 8:00 AM–5:00 PM
• Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match
• Time Off: Paid vacation and 15 paid company holidays

• Demonstrate ability to understand financial goals; operate the asset in the owner’s best interest in accordance with the Policies & Procedures Manual.
• Maintain accurate records of all community transactions and submit timely reports (e.g., rent rolls, delinquency reports, move-ins/move-outs).
• Daily review of the property Yardi dashboard.
• Review all vacant and available units to ensure timely move-ins.
• Prepare annual budgets and income projections accurately and on time.
• Ensure all rents and late fees/check charges are collected, posted, and deposited promptly.
• Generate necessary legal actions/documents in accordance with Landlord/Tenant Law, Fair Housing Laws, and company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance.
• Ensure invoices are accurately processed for approval and payment by the Corporate office; manage petty cash and all funds.
• Performs other related duties as assigned.
• Carries out additional responsibilities as needed to support department and company objectives.

• Ensure the property is rented to fullest capacity and lost rent is minimized.
• Utilize the Yardi leasing workflow from initial contact through approval/denial of tenancy and move-in.
• Utilize marketing strategies to secure prospective residents.
• Confirm leasing staff techniques are effective in qualifying and securing future residents.
• Confirm that leasing staff gather and file information about market competition.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to provide up-to-date and accurate information.
• Represent the company professionally at all times.

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Maintain working knowledge of California landlord/tenant law and common procedures and notices.
• Confirm all leases and corresponding paperwork are completed and input into the software system accurately and timely.
• Ensure current resident files are properly maintained and in required order.
• Ensure all administrative paperwork is accurate, complete, and submitted in a timely.
• Ensure compliance with all applicable affordable housing programs.
• Lead emergency team for the community; ensure proper response and handling of all emergencies with staff, residents, and buildings within company guidelines to minimize liabilities (e.g., criminal activity, injuries, fires, floods, freezes).
• Resident Retention:
  • Conduct quarterly Resident Meetings
  • Handle resident concerns/requests promptly to ensure satisfaction
  • Participate in resident social service programs and/or coordinate resident activities
  • Develop/implement retention programs (resident functions, special promotions, monthly newsletters)
  • Ensure distribution of all company/community notices (bad weather, emergency, etc.)
• Consistently implement policies of the community.
• Daily review of all emails and respond within 24 hours.

• Consistently use successful techniques and company directives to screen, hire, orient, and train new personnel.
• Ensure staff efficiency through ongoing training, instruction, counseling, and leadership.
• Plan weekly/daily brief meetings with staff to review schedules, work order status, and assignments.
• Coordinate maintenance schedule and assignments with the Maintenance Supervisor.
• Administer action plans consistently and in a timely manner for performance problems; document appropriately, communicate with the supervisor and HR Director, and terminate properly when necessary.
• Provide support to staff to encourage teamwork; lead by example to create a harmonious environment.
• Ensure all administrative processes involving personnel are handled in a timely manner (e.g., performance evaluations, salary reviews, online timekeeping, change of status).

• Maintain community appearance and ensure repairs are noted and completed on a timely basis through regular inspections and tours.
• Assure quality and quantity of market-ready apartments.
• Ensure models and market-ready apartments are walked daily; communicate any service-related needs to maintenance.
• Ensure service request procedures are followed, recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow-up.

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensure unsafe conditions are corrected promptly.
• Direct staff to follow a “safety first” principle.

• Ability to make decisions, meet targets, and work under pressure.
• Strong command of the English language, including proper grammar, spelling, and sentence structure.
• Thorough understanding of the English language and ability to communicate effectively with others.
• Strong writing and proofreading skills.
• Attention to detail in all aspects of job performance.
• Effectively prioritize multiple projects simultaneously while meeting deadlines.
• Demonstrated managerial and leadership skills.
• Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.
• A sense of urgency, comfort with ambiguity, drive for results, and ability to remain true to the company’s brand and image.
• Ability to apply principles of logical thinking to define problems, collect data, establish facts, draw valid conclusions, and initiate appropriate action.
• Effectively convey ideas, images, and goals to a diverse group of personalities.
• Possess a positive attitude; keep calm and smile under all circumstances.