Service Administrator in Orlando, Florida at DYNAMIC EQUIPMENT GROUP

Main Position Responsibilities:

• The Service Writer is responsible for assisting the Service Department with customer service needs, opening and closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service and delivery or vehicle functions.
• Handles phone calls, advises customers of technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customers and machines
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment
• Assists in establishing or adjusting work procedures to meet schedules and deadlines
• Assists in opening and closing of work orders to ensure timely closing to meet personal and company goals

Required Education, Experience & Qualifications:

• High School diploma or equivalent
• Compact and heavy equipment experience or two years of mechanical experience as a service technician
• Excellent computer skills and quick learning of software systems
• Ability to interpret a variety of instruction either written, oral, diagram or schedule form
• Ability to apply concepts of basic algebra
• Able to occasionally lift and/or move up to 50 pounds
• Must be willing and able to work outside on occasion with walking, bending, squatting, crouching, and reaching as required

Benefits:

• Offering great benefits including medical, dental and vision insurance, 401(k) plan and more

"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

A successful candidate must consent to a drug test and pass a background check upon accepting this position prior to their start date. This posting is not intended to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position’s scope and function.