Client Partnership Manager in Medellín del Carmen, Chiapas at Athena

At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and lives.

With a waitlist growing by the day, Athena has already showcased compelling demand. As part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.

Role Overview

As a Client Partnership Manager, you'll be instrumental in fostering and maintaining client-XP partnerships that drive growth and innovation within our organization. Your core responsibility is to identify, nurture, and oversee Athenas partnerships with clients. Leveraging your expertise in negotiation, relationship building, and strategic planning, you'll facilitate collaborative opportunities to enhance our market presence and achieve long-term objectives.

Duties & Responsibilities

• Client and Crisis Management: Knows client and partnership well enough to step in during an emergency. Ensures the client is always covered even when unforeseen circumstances arise.

• People and Relationship Development: Knows clients, cultivates lasting client relationships, and understands clients' business and personal strategies to determine their priorities and capabilities, and align executive partner capabilities and resources.

• Business Acumen and Strategic Planning: Determines how Athena and their XP can help the client reach their goals while optimizing the benefits of the partnership.

• Negotiation Skills: Prioritizes Athena's business interests and profitability while seeking mutually beneficial outcomes for both Athena and the client.

• Critical Thinking and Problem-Solving: Determine the potential benefits and consequences of different options, and make a judgment based on the best option for all parties involved.

• Communication Skills: Fosters client engagement and trust in the partnership through communication.

• Conflict Resolution: Resolve conflicts diplomatically and constructively, fostering positive outcomes and maintaining productive relationships.

• Leadership: Lead by example, providing guidance, direction, and support to team members, and fostering a culture of collaboration and accountability.

• Global Experience: Navigate cultural nuances and complexities to effectively manage partnerships on a global scale. May be required to support clients in multiple countries and time zones around the world.

• Operations and Client Relationship Experience: Blend operational expertise with client relationship management skills to optimize processes and enhance client satisfaction.

• Performance Management and Accountability: Set clear goals, track performance metrics, and hold both individuals and teams accountable for results.

• Adaptability and Flexibility: Thrive in a fast-paced, ever-evolving environment, adapting strategies and approaches as needed to achieve success.

• Relationship Management: Cultivate and nurture relationships with key stakeholders, fostering trust and collaboration to drive mutual success. - include XPs and Clients

• Support and Development: Provide resources, empowerment, training, and support necessary for EAs to consistently deliver high-quality services.

• Client

• Operations and Support Departments

Competencies

Performance Management

• Skill in overseeing and optimizing operational and relationship-driven performance to ensure efficient and effective service delivery.

• Proficiency in establishing client partnership objectives and ensuring individual accountability based on defined performance expectations.

• Ability to recruit and cultivate talent in alignment with the values and culture of the business, fostering a cohesive and values-driven work environment.

Decision-Making

• Proficiency in managing and resolving client escalations to ensure customer satisfaction and retention.

• Skill in utilizing critical thinking abilities to effectively analyze and address complex challenges or situations, leading to informed decision-making and successful outcomes.

Communication

• Skill in cultivating collaborative relationships with direct reports, peers, and clients, fostering a synergistic and cooperative work environment.

• Proficiency in coordinating with cross-functional teams, driving tasks and projects to successful completion through effective communication and collaboration.

Client Relationship Management

• Skill in nurturing and sustaining positive client relationships, fostering long-term loyalty and satisfaction.

• Proficiency in managing and effectively resolving client escalations, ensuring client satisfaction, and maintaining strong business relationships.

Adaptability

• Proficiency in adjusting to change and demonstrating flexibility in various situations, contributing to smooth operations and successful adaptation to evolving circumstances.

Punctuality

• Responsiveness within shift

• Attends all critical meetings

• Communicates updates and changes on time (upward and downward)

Analytical Thinking

• Skill in demonstrating robust analytical abilities to effectively oversee performance management, handle escalations, and implement risk mitigation strategies in decision-making processes.

Relevant Experience Required

• Minimum 2 years of experience interfacing with foreign stakeholders, preferably American stakeholders.

• Strong coaching skills and a dedication to professional development.

• Minimum 2 years of people management experience

• Excellent English communication and presentation abilities.

• Proficiency in building skills and growing talent through custom, individualized development plans

• Skilled in cross-functional stakeholder management and employee performance management.

• Ability to conduct investigation and root-cause-analysis (RCA) to address challenges effectively.

• Experienced in creating action plans and individual development plans based on RCA findings.

• Proficient in executing performance conversations and ensuring follow-through on action items.

• Willingness to work night shifts and rotating schedules as needed.

• Proven track record in partnership management and business development, demonstrating successful establishment and maintenance of strategic alliances.

• Exceptional negotiation and contract management skills, with a focus on creating mutually beneficial outcomes.

• Strong strategic thinking abilities, including analysis of market trends and identification of collaboration opportunities.

• Strong strategic thinking abilities, including the capacity to analyze market trends, competitive landscapes, and potential opportunities for collaboration.

Educational and Certification Requirements Bachelor's degree in business, marketing, or related field required; master's degree or MBA considered advantageous.

Direct Reports and Span of Control

10-15 Executive Partners

Equal Opportunity Employer: At Athena, we are deeply committed to fostering an inclusive and diverse workplace environment. We believe that diversity enriches our organization, enhances creativity, and drives innovation. We are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively promote diversity and inclusion through our hiring practices, employee development initiatives, and company culture, recognizing that it is essential for our success as a company and as a community.