CUSTOMER SUCCESS MANAGER in Atlantis, Florida at Seacoast Embroidery Inc.

Seacoast Uniforms is a vibrant, strong, successful company. Our Team is extraordinary by any standard and we are looking for a special candidate who will appreciate and enhance our eclectic culture, reach for excellence, and embrace progressive change.

We are a full-service apparel and uniform distributor renowned for in-house decoration services including screen printing, embroidery, Direct to Film (DTF) printing, dye sublimation, alterations, and patching. We pride ourselves on delivering high-quality, custom-branded apparel and promotional items that meet the diverse needs of our clients.

Job Description:

We are seeking a dynamic and customer-oriented individual to join our team as a Customer Success Manager. In this role, you will be instrumental in fostering customer relationships, ensuring product adoption, and facilitating a seamless onboarding experience. Your expertise in graphic design and decoration techniques will enable you to provide comprehensive support and enhance our customers’ success.

Key Responsibilities:

• Lead customer onboarding sessions, providing product tours, setup assistance, and implementation support.
• Develop and maintain strong relationships with customers, understanding their needs and goals to tailor product information and services.
• Address and resolve any obstacles to customer success, including product issues, implementation challenges, and knowledge gaps.
• Collaborate with the marketing and graphic support team to create branded content and onboard customers onto custom web stores.
• Drive product adoption and customer retention, contributing to a loyal and satisfied customer base.
• Support customer inquiries and issues, ensuring timely and effective resolutions.
• Contribute to the development of educational materials and best practice guides to expedite customer success.

Skills and Competencies:

• Proficiency in Adobe Creative Suite, particularly Photoshop and Illustrator.
• Strong background in customer service, sales, account management, or customer success.
• Excellent communication skills, with the ability to empathize and connect with customers.
• High emotional intelligence and a goal-oriented mindset.
• Advanced knowledge of IT&C (Information Technology and Communications) and the capacity to learn new software tools quickly.
• Experience with project management tools such as Asana is a plus.

Qualifications:

• Proven experience as a Customer Success Manager or in a similar customer-facing role.
• ?Demonstrated ability to work with brand image and promote value through customer experiences. Exceptional communication skills and the ability to foster positive business relationships.
• Technical acumen related to product or service usage.
• Strong organizational skills and accountability.
• Experience in leading diverse teams and conducting training in line with company standards.
• A degree in communications, marketing, or a related field is preferred.

Monday-Friday 8:30 A.M – 5:00 P.M.

Starting wage: $20.00 to $30.00 per hour depending on experience

Start date: ASAP

Hourly: Depending on Experience

Benefits:

Paid Holidays

IRA Retirement Plan after 90 days

Progressive paid time off program

Dental and vision plan available

Opportunities for growth