INSIDE SALES at A Finkl & Sons Co – Chicago, Illinois

Job Title: Inside Sales Representative

Compensation:$50,000 + commission and full benefits

Position Summary:

The Inside Sales Representative is responsible for cultivating strong relationships with customers, processing orders, providing product information, and supporting outside sales efforts.

Key Responsibilities:

• Respond to inbound inquiries via phone and email, providing quotes, product details, and order status updates
• Communicate with existing and prospective customers to promote products and services
• Prepare and follow up on sales quotations, pricing, and product availability
• Maintain accurate records of customer interactions, sales orders, and communications in CRM or ERP systems
• Collaborate with the operations and logistics teams to ensure on-time order fulfillment
• Identify customer needs and recommend appropriate products or services
• Support outside sales representatives by providing strong customer service and facilitating regular communication
• Monitor open orders, back-orders, and shipping issues to ensure customer satisfaction
• Participate in sales meetings and training to stay current with product knowledge and market trends
• Meet or exceed individual sales and productivity targets
• All other duties assigned

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 2+ years of inside sales, customer service, or related experience (manufacturing/industrial preferred)
• Strong communication and interpersonal skills
• Proficient in Microsoft Office and CRM systems
• Detail-oriented with strong organizational and time-management skills
• Ability to thrive in a fast-paced, team-oriented environment

Preferred Skills:

• Experience in steel, manufacturing, or technical product sales
• Familiarity with order entry systems and supply chain coordination
• Ability to interpret technical drawings or specifications

Benefits:

• Medical, Dental and Vision benefits
• 401k Match & Profit Sharing
• STD and Life Insurance
• 10 paid holidays and PTO
• Quarterly Gainsharing Bonuses
• Flexible Spending Account
• Monthly employee lunches
• Safety Incentive Program