NYC - Senior Exhibition Lead in New York, New York at Color Factory LLC

Within each Color Factory location, visitors are invited to experience the joy of color through interactive installations, immersive rooms, and carefully curated moments. Color Factory collaborates with artists, art institutions, nonprofits, and brand partners to tell compelling stories that make life just a little more joyful.

We are passionate about tapping into the joy of color through the expression of art to create experiences that make people of all ages smile, connect, remember, and feel like kids again.

We believe in color’s unique ability to spark delight and to break down barriers so people can reconnect with themselves and others, and make color art accessible to and approachable for all.

The Senior Exhibitions Lead (SEL) is a highly adaptable, cross-trained team member who supports daily operations, enhances the guest experience, and serves as a key bridge between the onsite team and leadership. This role is responsible for opening and closing the venue and stepping into Manager on Duty (MOD) responsibilities as needed, helping to ensure smooth, consistent execution of daily operations. The SEL is skilled across all departments from experience to facilities, able to step into key positions, lead shifts with confidence, and support team performance on the floor. They play a critical role in maintaining efficiency, problem-solving in real time, and driving continuous improvement across the guest and team experience. Success in this role looks like smooth, well-run shifts with emphasis on delivering a great first impression to guests accompanied by overall high guest engagement.

• You have the experience to navigate areas of expertise with confidence. Stays current with industry trends and practices, and can spot promising new ones on the horizon.

• You continually consider how each idea enhances or detracts from the customer experience. Doesn’t sacrifice the customer experience for the sake of convenience or efficiency. Raises concerns when the customer experience is potentially at risk, even in difficult situations or conversations.

• You proactively seek opportunities to help individuals and the team get stronger. Don't hesitate to share developmental feedback and to provide encouragement when times are tough. Helps others do more than they thought possible.

• You are self-motivated, resourceful, and proactive. Don't hide from problems or let them persist. Offers unsolicited help and support, and eagerly rolls up their sleeves to pitch in wherever needed.

• You can be counted on to see tasks through to completion. Can operate independently or with others to tie up loose ends and produce a successful outcome in line with company vision and standards.

• You believe in and promote the company values, and embodies our values in words and actions. Respects and honors the diversity of the entire community.

• Must be 18 years or older

• Must have open availability

• Customer-first, high-integrity leader with a proven ability to deliver consistent results and effectively resolve operational and guest challenges

• Ability to demonstrate a proactive, solutions-oriented approach to problem-solving in a fast-paced environment

• Demonstrates strengthening team performance through ongoing feedback, coaching, and support

• A leader by example, embodying company values and fostering an inclusive, respectful team environment

• Must have open availability

• Must be able to lift/carry 50+ lbs

• Must be able to stand for long periods of time

• Internal Candidate Requirements:

  • Must have and maintain all required training

  • Must have a positive attendance record

  • Cannot be on a final written warning or Performance Improvement Plan (PIP)

  • There is no guarantee of promotion or selection for this opportunity; all hiring decisions are made at the sole discretion of the company

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Color Factory not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.