Case Manager in Little Rock, Arkansas at Depaul Usa Inc

TITLE: Case Manager
FLSA CLASSIFICATION: Exempt
HOURS: Full Time
RESPONSIBLE TO: Associate Director
DIRECT REPORTS: None
LOCATION: 3405 W. Roosevelt Rd Little Rock, AR
SALARY: $42,000-$45,000 per year, paid bi-weekly

Please visit www.depaulusa.org to learn more.

Program Description
Depaul USA operates the Little Rock Micro Home Village, a project that is providing safe, dignified, temporary housing for individuals and families experiencing homelessness. The Village provides residents with access to micro homes, emergency shelter, case management, supportive services, and connections to community resources to help them achieve greater stability and transition toward permanent housing. The onsite Community Center serves as a hub for services and includes a 32-bed emergency shelter, showers/bathrooms, laundry facilities, training space, and a commercial kitchen.

Position Description
The Case Manager provides direct support and case management services to individuals and families residing at the Little Rock Micro Home Village, including micro-home residents and individuals staying in the emergency shelter. This position assesses resident needs, develops individualized service plans, coordinates referrals, and connects residents with community resources to address barriers to stability and permanent housing. The Case Manager works collaboratively with residents, program staff, and community partners to promote self-sufficiency, housing stability, and progress toward individual goals while ensuring services are delivered in a respectful, compassionate, and person-centered manner.

Primary Duties and Responsibilities
Essential Functions
• Build professional, supportive relationships with residents and provide guidance, advocacy, and assistance based on their individual needs.
• Conduct assessments to identify residents' immediate needs, strengths, barriers, and goals.
• Develop individualized service plans with residents, establishing goals and identifying steps toward housing stability and greater independence.
• Provide ongoing case management, monitor resident progress, and regularly review and update service plans.
• Assist residents in identifying and pursuing permanent housing opportunities, including completing applications, gathering required documentation, and addressing barriers to housing.
• Connect residents with community resources and services, including healthcare, behavioral health, substance use treatment, employment, education, and public benefits.
• Advocate for residents when accessing housing, healthcare, benefits, and other essential services.
• Assist residents with obtaining identification, documentation, and other requirements necessary to access services and secure housing.
• Respond to resident concerns, conflicts, and crisis situations using appropriate de-escalation techniques and established program procedures.
• Maintain accurate and timely case notes, assessments, service plans, referrals, and documentation of resident progress in the designated recordkeeping system.
• Maintain an assigned caseload while collaborating with other Case Managers and program staff to coordinate services, share relevant information, ensure continuity of support, and address resident needs across the Village.
• Work collaboratively with shelter and Village staff to identify resident needs, coordinate appropriate referrals, and support consistent service delivery.
• Maintain appropriate professional boundaries and protect resident confidentiality in accordance with organizational policies and applicable requirements.
• Promote a safe, respectful, and welcoming environment for residents, staff, volunteers, and visitors.

Additional Tasks and Responsibilities
• Establish and maintain professional relationships with local housing providers, social service agencies, healthcare providers, and other community organizations.
• Participate in case consultations, team meetings, and discussions regarding resident needs, progress, and service coordination.
• Assist with the preparation of program reports, statistics, and other documentation as requested by the Associate Director.
• Maintain current knowledge of community resources, housing opportunities, public benefits, and services available to individuals and families experiencing homelessness.
• Participate in program trainings, professional development, and other learning opportunities relevant to case management and homeless services.
• Assist with facility tours and provide general information about program services to visitors and community partners as appropriate.
• Perform other related duties as assigned by Depaul USA.

General Responsibilities
• Stays informed of current local and national events, trends, and issues (wherever possible) that impact Depaul USA’s work with the homeless.
• Strives continuously to develop the role in collaboration with the supervisor to ensure that all tasks are undertaken effectively and appropriately, meeting the strategic goals and objectives of Depaul USA.
• Participates in internal/external meetings as required and attends training events, conferences, and other functions as necessary. Participates in regular supervision and annual appraisal and helps in identifying your job-related development and training needs.
• Ensures adherence to all Depaul USA policies and procedures, particularly those relating to Health and Safety, Safeguarding, Code of Practice, and Confidentiality.
• Contributes to the effective implementation of Depaul USA’s Equal Opportunities Policy as it affects both the organization and its work with this client group.
• Undertakes the role professionally, always maintaining a high-quality work standard and always working in accordance with the Vision, Mission, and Values of Depaul USA.
• Undertakes any other duties that may be required which are commensurate with the role.

Qualifications
The ideal candidate will have experience providing case management or supportive services to individuals and families experiencing homelessness or other significant life challenges. The candidate should demonstrate strong interpersonal skills, sound judgment, and the ability to work effectively with individuals from diverse backgrounds, including those experiencing mental health challenges, substance use issues, and other barriers to housing stability.
• Associate's degree in social work, human services, psychology, counseling, or a related field, with at least two years of relevant experience. Equivalent combinations of education and experience may be considered.
• Experience working with individuals experiencing homelessness, housing instability, mental health challenges, or substance use issues.
• Knowledge of community resources, housing assistance, public benefits, and social services.
• Strong written and verbal communication, interpersonal, problem-solving, and conflict resolution skills.
• Ability to manage multiple cases, maintain accurate documentation, exercise sound judgment, and respond appropriately to challenging situations.
• Ability to build supportive relationships while maintaining professional boundaries, confidentiality, and respect for diverse populations.
• Proficiency in Microsoft Office and ability to use electronic case management systems.
• Commitment to Depaul USA's mission and values.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. In the course of performing the job, the person in this position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (20lbs), lifting (20lbs), operating a computer keyboard, firm/strong grasping and repetitive hand control, making and receiving telephone calls. Subject to outside environmental conditions.

Special Requirement
• Must possess a valid driver's license and comply with Depaul USA’s Motor Vehicle Policy during the course of employment. Additionally, occasional use of a personal vehicle may be necessary.

Work Schedule
• In-person position based at the Little Rock Micro Home Village, located at 3405 W. Roosevelt Rd., Little Rock, AR.
• Work schedules will vary based on program needs. Coverage will generally be provided Monday through Friday, between 7:00 a.m. and 8:00 p.m. CST, with staggered start and end times.
• One position may be scheduled to provide regular weekend coverage, including Saturdays and Sundays.
• Employees must be flexible to work evenings, weekends, or adjusted hours as needed to support program operations.

Benefits
• Medical, dental, and vision coverage options for you and eligible dependents
• Company provided Basic Life/AD&D & Short/Long Term disability policies.
• 401(k) Retirement plan with employer matching.
• Generous Vacation, Sick, and Personal leave and 10 Observed holidays.

Background Checks
A background check (including a criminal records check) must be completed as part of the hiring process. Failure to satisfactorily complete the background check may affect application status or applicants’ employment status.

Declaration
This job description is intended to accurately reflect the position's duties, responsibilities, and requirements. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Depaul USA and management reserve the right to modify, add, or remove duties and assign other tasks as necessary.

Equal Opportunity Employment Statement
Depaul USA is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.