Senior Accounts Receivable Analyst in Austin, Texas at Agora Refreshments

About Agora Refreshments

Agora Refreshments is a full-service, customer-obsessed, breakroom-supply company, creating vibrant and refreshing workplace experiences. From modern water and coffee equipment to curated snacks, craft beer, wine, and cold brew on tap, we redefine office culture. Serving satisfied customers across Seattle, WA, Portland, OR, and Austin, TX, we bring a personalized touch to every workplace we serve.

We’re looking for people who are eager to challenge the status quo, who see detail as the difference between good and great, and who believe that their work can bring joy and connection to others. At Agora Refreshments, you’ll join a diverse team where your ideas are valued, your enthusiasm is contagious, and where every role contributes to our collective mission of refreshing lives. If you’re adaptable, passionate about quality, and ready to be part of a team that cares as much about innovation as it does about community, you’re exactly who we want on board.

Agora Refreshments provides health and time-off benefits because we believe that supporting our employees' well-being is essential to their success and our collective growth. All full-time employees (30+ hrs) are eligible to enroll in our Medical, Dental and Vision insurance. We also provide Long Term Disability and Life insurance at no cost to the employee. Agora Provides Paid Time Off including Vacation, Sick and 11 paid holidays to ensure all employees have some time to rest, recharge and spend time seeing the people and doing the things we love.

Agora Refreshments is an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such characteristic. We believe in creating a diverse and inclusive community where every individual is empowered to share their unique perspectives. If you require any reasonable accommodations during the recruitment or hiring process, please let us know.

Upon request, alternative formats and support for non-English speakers, as well as accommodations pursuant to the Americans with Disabilities Act (ADA), are available.

Position Overview

Agora is seeking a highly skilled and detail‑oriented Senior Accounts Receivable Analyst to join our growing Accounting team. This role is designed for an experienced A/R professional who brings strong analytical judgment, takes ownership of complex accounts, and serves as a trusted resource for billing, collections, and contract‑related inquiries.

The Senior Accounts Receivable Analyst is a senior individual contributor responsible for managing higher‑complexity customer accounts, resolving escalated billing issues, analyzing receivables trends, and partnering cross‑functionally to support accurate billing and healthy cash flow. This role plays a key part in improving A/R processes while delivering excellent service to both internal and external customers.

Agora values professionalism, collaboration, and adaptability in a fast‑paced, evolving environment—and we’re looking for someone who will embrace our culture and help us continue to grow.

Agora requires all candidates to pass a background check and drug screening.

Agora is located in SeaTac, Washington and offers free snacks and free parking.

Key ResponsibilitiesAccounts Receivable OwnershipOwn and manage a portfolio of customer accounts, including complex or higher‑risk accounts, ensuring accurate billing and timely collections.Monitor accounts receivable aging and proactively identify risks, trends, and resolution strategies.Lead escalated collections efforts and partner with Sales and Customer Service on account resolution.Payment Reconciliation & AccuracyPerform advanced payment reconciliation, including unapplied cash, short payments, overpayments, and credits.Apply payments accurately in accordance with invoice detail and contract terms.Ensure compliance with internal controls, accounting policies, and audit standards.Billing & Contract AnalysisReview customer contracts and billing structures to ensure accuracy across pricing, milestones, renewals, and amendments.Investigate and resolve complex billing disputes, including historical research and contract interpretation.Prepare and issue approved credit memos with proper documentation.Reporting & AnalysisPrepare and analyze weekly and monthly A/R reports, including aging, dispute tracking, and trend analysis.Provide insights and recommendations to improve cash flow, reduce delinquency, and strengthen billing accuracy.Support month‑end close activities related to accounts receivable.Systems, Data & Process SupportMaintain accurate customer and contract data within ERP systems.Identify opportunities for process improvement and support implementation of efficiencies or system enhancements.Serve as a subject‑matter resource for A/R workflows and best practices.Collaboration & Team SupportAct as a point of escalation and informal resource for junior A/R staff.Collaborate cross‑functionally with A/P, Sales, Customer Service, and Finance.Provide backup coverage for administrative tasks and incoming phone calls as needed.Support department and company goals through flexibility and initiative.General ExpectationsAdhere to break and lunch scheduling for coverage purposes.Perform other duties as assigned.Qualifications & Experience4+ years of progressive accounts receivable experience, including complex billing and dispute resolution.Experience with contract‑based billing required.High School Diploma or GED required; Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field strongly preferred.Exceptional attention to detail and accuracy.Strong analytical and problem‑solving skills.Excellent customer service and communication skills (written and verbal).Ability to manage priorities and deadlines in a fast‑paced environment.Highly organized, self‑directed, and proactive.Advanced proficiency with MS Office, especially Excel.QuickBooks experience strongly preferred; ERP experience required.

Compensation & Benefits

The estimated pay range for this position is $60,000–$70,000 annually. Actual compensation will be based on factors such as experience, skills, location, and internal equity. This position is classified as non‑exempt and is eligible for overtime in accordance with applicable wage and hour laws. Base pay is expressed as an annualized range; actual hourly rate

will be determined in accordance with applicable law.

This position is eligible for company benefits, which may include medical, dental, vision, paid time off, and retirement benefits.

Equal Employment Opportunity & Accommodations

Agora is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

If you require a reasonable accommodation to apply for or perform this role, please contact Human Resources.

Employment Eligibility & Screening

Candidates must be authorized to work in the United States.

Employment is contingent upon successful completion of a background check and drug screening, in accordance with applicable laws.

Employment Relationship

Employment with Agora is at‑will and may be terminated at any time, with or without cause or notice, in accordance with applicable law.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work performed in an office or office‑like environment.Regular use of a computer, including keyboarding and viewing a monitor for extended periods of time.Ability to communicate effectively with co‑workers, customers, and vendors, both verbally and in writing.Ability to read, analyze, and interpret documents and data.Ability to remain seated for extended periods, with occasional standing or walking.Ability to occasionally move files, equipment, or supplies weighing up to 10 pounds.Ability to maintain focus and productivity while performing detailed, repetitive tasks.

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.