Sales Manager in Phoenix, Arizona at Americas Auto Auction Phoenix Inc

REPORTS DIRECTLY TO: ASSISTANT GENERAL MANAGER

Job Summary:

The Sales Manager leads local market sales strategy and dealer account development to drive consignment growth, dealer attendance, and overall auction performance. This role is responsible for building and maintaining strong relationships with independent dealers, franchise dealers, banks, fleets, and other inventory sources while ensuring alignment between Sales and Auction Operations. The Sales Manager drives new business development, retention, and account growth by delivering a consistent customer experience and maximizing the value of America’s Auto Auction’s in-lane and digital auction services.

Supervisory Responsibilities:

• Supervises Sales Assistant Manager(s) and/or Sales Representative(s), as assigned.

Duties/Responsibilities:

• Develops and executes sales strategies to increase consignment volume, dealer attendance, and lane performance across assigned territory.
• Builds and maintains strong dealer relationships through consistent outreach, account planning, and problem resolution.
• Identifies and secures new business opportunities, including new consignors, inactive dealer reactivation, and market expansion initiatives.
• Partners with Auction Operations leadership to align customer commitments with operational execution, service quality, and sale-day performance.
• Monitors and analyzes sales activity, consignment trends, and market conditions to adjust strategies and improve outcomes.
• Ensures sales pipeline, dealer contact activity, and forecasting data are maintained accurately in CRM or tracking systems.
• Supports dealer onboarding and education on auction processes, digital tools, and available value-added services.
• Addresses escalated customer concerns and ensures timely follow-up to protect relationships and retention.
• Represents the auction professionally at dealer visits, community events, and industry networking opportunities.
• Performs other duties as assigned.

Required Skills/Abilities:

• Demonstrates strong sales leadership and account management capabilities in relationship-driven environments.
• Communicates professionally and effectively with dealer principals, decision-makers, and internal operational leaders.
• Applies strong business development skills including prospecting, negotiation, and closing.
• Maintains strong organization, time management, and follow-through with multiple accounts and priorities.
• Uses sound judgment to resolve customer issues and protect long-term relationships.
• Demonstrates strong analytical skills to interpret performance metrics and market trends.
• Collaborates effectively across departments to support a seamless customer experience.
• Uses CRM systems and Microsoft Office tools (Outlook, Excel, Word) proficiently.

Education and Experience:

• High school diploma or equivalent required; Bachelor’s degree preferred.
• At least five years of experience in sales, account management, business development, or customer-facing commercial roles.
• At least two years of experience in the automotive industry (auction, dealership, fleet/lease, wholesale, finance, transportation, or related services) preferred.
• At least one year of experience in team leadership or sales coaching preferred.

Physical Requirements:

• Ability to remain in a stationary position and work at a computer for extended periods.
• Ability to move throughout auction facilities and lots during sale-day operations.
• Ability to work outdoors in varying weather conditions as needed.
• Ability to travel locally and regionally for dealer visits and business development activity.

Reasonable accommodations may be made to enable persons with physical disabilities to perform the job.