Service Lane Concierge at Parkway of Wilmington – Wilmington, North Carolina

Hyundai Service Lane Concierge

Full-time Hourly position

Responsibilities:

• Assists with greeting customers in Service Drive.
• Leading customers to the correct Service Advisor.
• Leading / Walking customers to the waiting area, showing brief tour of Dealership (restroom, amenities, Sales Dept., etc.)
• Answers "Advisor" phone calls to answer questions.
  • Basic knowledge of recalls and services.
  • Ability to schedule service appointments.
  • Ability to navigate Reynolds & Reynolds to check customer history.
  • Ability to navigate Reynolds & Reynolds to find out SOR status and vehicle status.
• Responsible for setting the next service appointment if the Advisor is unable.
• Assist with cashiering and walking customer vehicle.
• Maintaining the fleet of Subaru loaner vehicles.
  • Keeping TSD updated multiple times a day with current info.
  • Keeping track of all loaner agreements.
  • Maintaining the vehicles.
    • Checking fuel levels and sending for fuel when needed.
    • Maintaining high level of cleanliness in vehicle.
  • Writing up and closing our loaner agreements with customers.
    • Performing walk-arounds at check-out and check-in to check for and record damages (if applicable).
    • Reporting ALL damages to Service Manager immediately.

Expectations:

• Extreme focus on customer satisfaction and service.
• Positive energy, happy, and commitment to brand.
• Some basic automobile repair knowledge, at least at the express technician level.
• Work 8 am to 5 pm with 1 hour break for lunch.
• Some Saturdays required based on rotation.
• Team player, wiling to assist with cleanliness of service drive.
• Basic computer and data entry skills.
• Excellent phone etiquette.
• Clean driving record for last 3 years.

• Must be able to stand, sit, drive,
• Take photos/videos on a tablet.
• Strong data entry skills
• Friendly upbeat professional demeanor.
• Follow procedures and policies.
• Take direction well.