People Experience Director in Phoenix, Arizona at Redirect Health Inc

People Experience Director – Build Culture, Leaders, and Scale That Matters

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

No monthly premiumsNo deductiblesNo surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over People – We are always helpful, friendly, and humanOwn It to Completion – If we take something on, we see it throughAlways Improve & Adapt – We learn quickly and adjust without egoStart with “Yes, We Can Help You” – We lead with solutionsSucceed as a Team – We win through trust and collaborationDetest Waste & Unnecessary Complexity – We simplify to focus on what mattersAbout This Role

The People Experience Director exists to build and scale a high-performing, people-first organization as we grow.

This is not a traditional HR role.

This is a strategic leadership position responsible for shaping how we:

Build leadersAttract and retain great talentScale our culture intentionallyEquip teams to operate with clarity, accountability, and ownership

You will lead the People function (payroll, onboarding, recruiting) while partnering closely with the COO and company leaders to ensure our culture and leadership capabilities grow stronger—not weaker—as we scale.

You are both:

A culture driver who deeply cares about people, andA builder who ensures things actually get doneWhat You’ll Do

In this role, you will:

Own and Evolve the People Strategy

Define and execute a scalable People strategy aligned to company growthBring new capabilities, tools, and systems to elevate the organizationPartner with leadership to anticipate and solve people-related challenges

Build and Strengthen Leadership

Develop a strong leadership bench across the organizationTrain and coach leaders to effectively manage people, performance, and conflictEmbed principles from The Empowerment Dynamic (The Power of TED) to reduce drama and increase ownership

Drive Culture as We Scale

Act as a steward and driver of company cultureEnsure our values are lived consistently across teams and leadersHelp leaders create environments focused on outcomes, accountability, and growth

Oversee the People Function

Lead a team across:Payroll & People AdministrationOnboardingRecruiting (including building out this function)Ensure operational excellence without getting pulled into day-to-day execution

Elevate Recruiting & Talent Strategy

Build a scalable recruiting engine to attract high-quality talentPartner with leaders to define roles, expectations, and hiring standardsStrengthen how we assess and select the right people

Own Training, Systems & Documentation (Trainual)

Lead a full refresh and ongoing ownership of TrainualEnsure processes, expectations, and training are clearly documented and usedDrive accountability in how teams learn, operate, and improve

Partner Cross-Functionally

Support leaders across the organization in navigating people-related challengesPartner with outsourced legal and external resources as neededAct as a trusted advisor to the COO and leadership teamHow Success Is Measured

Success in this role is measured by:

Strength and readiness of our leadership benchQuality, speed, and consistency of hiringEmployee engagement, retention, and performanceAdoption and effectiveness of training and documentation (Trainual)Leaders’ ability to handle challenges with ownership (not drama)Scalability and effectiveness of People systems and processesWhat We’re Looking For

We’re looking for someone who:

Has 10+ years of experience in People, HR, or People Operations leadershipHas worked in startup or high-growth environmentsComes from high service-oriented organizations (where people experience matters deeply)Is warm, approachable, and people-first in how they leadCan also drive execution and hold high standardsHas experience building teams, systems, and leadership capabilityIs comfortable operating at both strategic and practical levelsIs energized by building culture intentionally—not maintaining the status quo

A strong performer in this role is known for:

Building trust quickly across all levels of the organizationDeveloping leaders who take ownership and grow othersTurning ambiguity into clear, scalable systemsBalancing empathy with accountabilityMaking things better—not just managing what existsWhy Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

No monthly premiumsNo cost to add your spouse or childrenNo deductibles (we reimburse them)No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll EarnSalary: $100,000 – $120,000 per yearFREE healthcare for you and your entire familyDental & Vision insurancePaid time off & sick time401(k) accessA mission-driven team focused on meaningful impactReady to Build Something That Matters?

If you’re excited to shape culture, build leaders, and create a people experience that scales with purpose—we’d love to hear from you.