Executive Housekeeper at Embassy Suites Hotel Chicago O'Hare IL – Embassy Suites Hotel Rosemont, Illinois

Embassy Suites by Hilton Chicago O’Hare / Rosemont is seeking an experienced and hands-on Executive Housekeeper to lead our housekeeping team in a fast-paced, high-volume hotel environment.

This role is responsible for delivering exceptional cleanliness standards across all two-room suites, public areas, and laundry operations, while leading a unionized team and ensuring compliance with the UNITE HERE collective bargaining agreement.

If you are a strong leader who thrives in a busy hotel environment and takes pride in operational excellence, this is a great opportunity to grow your career with Hilton.

Why Join Us

• Work for a globally recognized hospitality leader
• Lead a large, high-impact department
• Competitive salary + monthly bonus opportunity
• Complimentary parking
• Full benefits package (medical, dental, vision, PTO)
• Career growth opportunities within Hilton
• Salary range 70k + annually based on experience
• Dynamic location in the O’Hare / Rosemont market

Team Leadership & Operations

• Lead, train, and manage housekeeping staff including Room Attendants, Housepersons, Public Area Attendants, and Laundry
• Create daily schedules based on occupancy and business levels
• Ensure compliance with union contract (UNITE HERE), including seniority, bidding, overtime, and work rules
• Maintain strong employee relations and partner with HR on performance management

Housekeeping & Cleanliness Standards

• Ensure all guest suites meet Embassy Suites brand cleanliness standards
• Oversee public areas including lobby, atrium, hallways, restrooms, and meeting spaces
• Maintain high standards during breakfast and evening reception service periods
• Conduct regular inspections and implement corrective actions
• Support Hilton Clean Stay® initiatives and improve guest satisfaction scores

Financial & Administrative

• Manage departmental labor, supplies, and expenses
• Monitor productivity and staffing levels
• Review payroll for accuracy and compliance
• Oversee inventory, purchasing, and vendor relationships

Safety & Compliance

• Ensure compliance with OSHA and Hilton safety standards
• Train team members on proper equipment use and chemical handling
• Investigate incidents and support workplace safety initiatives

Team Leadership & Operations

• Lead, train, and manage housekeeping staff including Room Attendants, Housepersons, Public Area Attendants, and Laundry
• Create daily schedules based on occupancy and business levels
• Ensure compliance with union contract (UNITE HERE), including seniority, bidding, overtime, and work rules
• Maintain strong employee relations and partner with HR on performance management

Housekeeping & Cleanliness Standards

• Ensure all guest suites meet Embassy Suites brand cleanliness standards
• Oversee public areas including lobby, atrium, hallways, restrooms, and meeting spaces
• Maintain high standards during breakfast and evening reception service periods
• Conduct regular inspections and implement corrective actions
• Support Hilton Clean Stay® initiatives and improve guest satisfaction scores

Financial & Administrative

• Manage departmental labor, supplies, and expenses
• Monitor productivity and staffing levels
• Review payroll for accuracy and compliance
• Oversee inventory, purchasing, and vendor relationships

Safety & Compliance

• Ensure compliance with OSHA and Hilton safety standards
• Train team members on proper equipment use and chemical handling
• Investigate incidents and support workplace safety initiatives

Qualifications

• 5+ years of housekeeping leadership experience in a hotel environment
• Union experience strongly preferred (UNITE HERE or similar environment)
• Strong leadership and team development skills
• Ability to work in a fast-paced, high-occupancy hotel
• Knowledge of housekeeping operations, labor management, and budgeting
• Excellent communication and organizational skills
• Bi-Lingual preferred