ERP Business Analyst (Epicor) - 100% On Site position at Accord Carton Co – Alsip, Illinois

Job Summary:

We are seeking an experienced and hands-on Epicor ERP Specialist to join our team on-site and play a critical role in assisting with the completion of our Epicor ERP implementation. This is not a remote or hybrid opportunity — we need someone physically present, embedded in our operations, and deeply engaged with our team from day one. The ideal candidate brings proven Epicor expertise and the business acumen to understand how our organization operates, translating those needs into a system that is fully functional, scalable, and tailored to the way we work.

This role goes beyond administration and reporting — you will be a key driver in getting our Epicor implementation across the finish line, ensuring it is configured correctly, adopted successfully, and positioned to grow with our business.

Job Duties & Responsibilities:

Implementation & Configuration

• Support the completion of our Epicor ERP implementation, serving as one of the the primary subject matter experts on-site
• Assess current business processes across departments and configure Epicor modules to accurately reflect and support operational workflows
• Identify gaps between out-of-the-box Epicor functionality and our business requirements, and develop practical solutions through configuration, customization, or integration
• Collaborate directly with department heads and end users to gather requirements, validate configurations, and drive adoption
• Ensure the system is built to be adaptable — not just functional today, but flexible enough to evolve with our business

System Administration

• Administer the Epicor ERP environment including user management, security roles, and permissions
• Perform routine maintenance including backups, updates, and patches
• Monitor system performance, proactively troubleshoot issues, and recommend improvements
• Partner with IT to ensure clean integration between Epicor and other business systems

Data Analysis & Reporting

• Conduct data analysis within Epicor ERP to surface trends, patterns, and opportunities for improvement
• Build and maintain regular and ad-hoc reports for departments and senior leadership
• Develop and optimize SQL queries to extract, manipulate, and analyze complex data sets
• Design dashboards and visualizations that communicate insights clearly and drive decision-making

Reporting & Data Integrity

• Leverage Epicor's native reporting tools and external BI platforms to deliver accurate, detailed reports
• Clean and manipulate data to maintain consistency and reporting integrity
• Build automated reporting solutions to streamline data delivery across the organization

Business Process Improvement

• Work alongside department leaders to define KPIs and develop supporting reports
• Analyze workflows and recommend data-driven process improvements
• Provide senior management with actionable, data-backed recommendations to support strategic decisions

Training & End-User Support

• Serve as the go-to on-site resource for Epicor questions, issues, and guidance
• Train end users on system functionality, reporting tools, and best practices
• Foster confidence and competency across the organization as adoption matures

What We're Looking For:

• Hands-on, demonstrated experience with Epicor ERP — implementation experience is strongly preferred
• Deep understanding of ERP configuration, module setup, and business process mapping
• Strong SQL skills and experience with reporting/BI tools
• Ability to translate business needs into system solutions — you understand both sides of the equation
• Excellent communicator who can work effectively with both technical teams and non-technical stakeholders
• Self-directed, problem-solving mindset with the ability to manage competing priorities on-site
• Experience in a manufacturing, distribution, or similar operational environment is a plus

This is a 100% on-site role. Remote work is not available for this position.

Experience:

5 years of hands-on experience with Epicor ERP preferred

Benefits & Perks:

• Medical Insurance – We provide a choice of three medical plans. All three plans provide comprehensive medical and prescription drug coverage. The plans also offer many resources and tools to help you maintain a healthy lifestyle.
• Dental Insurance – Our dental plans offer you the freedom and flexibility to use the dentist of your choice. Our dental insurance covers routine checkups, cleanings, and other necessary dental procedures.
• Vision Insurance – We provide vision insurance that helps cover the costs of eye exams, glasses, and contact lenses.
• Health Savings Account (HSA) – Our benefits package includes a Health Savings Account (HSA), giving you a tax-advantaged way to pay for qualified medical costs and save for future healthcare needs.
• Flexible Spending Accounts - We offer two types of Flexible Spending Accounts (FSAs): a Medical FSA to cover eligible healthcare costs, and a Dependent Care FSA to help with childcare or elder care expenses. Both allow you to set aside pre-tax funds.
• Life Insurance and AD&D – We provide basic life insurance coverage for all employees at no cost. You also have the option to purchase supplemental life insurance for yourself, your spouse, and your children.
• Disability Insurance – To protect your income in case of illness or injury, we offer both short-term and long-term disability insurance, fully paid for by the company. You can also choose to purchase additional short-term disability coverage for even greater financial security.
• Commuter Benefits – We offer commuter benefits that allow you to use pre-tax dollars to pay for eligible transportation expenses like transit passes, carpooling, and parking.
• Employee Assistance Program – Life is full of challenges and sometimes balancing them is difficult. We are proud to provide a confidential program dedicated to supporting the emotional health and well-being of our employees and their families.
• Vacation Time – We believe in the importance of work-life balance and provide paid vacation time to all employees. The amount of vacation time you accrue increases with your tenure at the company.
• Sick Days - We provide up to five (5) sick days per calendar year, pro-rated based on the date of hire.
• 401K Retirement – We offer a 401(k) plan to help you build a secure retirement. You can contribute a portion of your paycheck on a pre-tax or Roth basis, and we also provide a company match to further boost your savings.
• Paid Parental Leave – We offer paid parental leave to eligible employees following the birth or adoption of a child, providing time to bond with and care for your new family member.
• Additional voluntary benefits include Pet Insurance and more!