Parent Support Partner at Lincoln Behavioral Services – Redford, Michigan

LUCRATIVE INCENTIVES AVAILABLE!

Provide peer delivered support, advocacy and training for parents of children with Serious Emotional Disturbance (SED) accessing services within the Detroit Wayne Integrated Health Network.

ESSENTIAL DUTIES and/or RESPONSIBILITIES include, but may not be limited to the following:

1. Reports to work on time as scheduled and at the location assigned.
2. Completes all required trainings with established timeframes.
3. Facilitates and/or assists with access to appropriate services for children and families by phone or in person.
4. Support parents with barriers/challenges with systems and services.
5. Participate in the development of the individualized plan of care.
6. Participates as a member of the treatment team.
7. Must complete an initial parent support plan within first two visits with family and update every quarter then after.
8. Serves as a source of credible information about resources, programs, and services.
9. Research and distribute resources and contacts for programs and services.
10. Work collaboratively with team members, service providers, parents and system leaders to foster relationships that demonstrate true collaboration.
11. Assists parents in learning skills to obtain resources for their families.
12. Assists parents to develop skills that will benefit the parent and the family as identified in the plan of care by the family and treatment team.
13. Helps parents navigate a variety of systems including but not limited to community mental health, schools, hospitals, child welfare, and juvenile justice programs.
14. Assist parents by supporting, training, coaching and modeling ways to navigate the system and to communicate effectively with the service providers.
15. Actively participates on community teams, decision making bodies, and committee meetings.
16. Must submit timely and accurate service activity logs and progress notes within 24 hours of service delivery to PSP supervisor.
17. Direct service time. The PSP maintains 80 direct service hours per month, unless job assignments given with supervisory approval require a variance to this expectation.
18. Completes other duties as assigned in a reasonable established timeframe with quality expectations.

QUALIFICATIONS: KNOWLEDGE, SKILLS AND ABILITIES

1. The ability to develop a relationship with parents and becomes a trusted ally in whom parents can confide.
2. The ability to show respect and treat parents, families, and professionals with dignity.
3. The ability to model advocacy.
4. The ability to provide a safe and confidential environment where families develop a partnership with the PSP.
5. Demonstrated knowledge of the Community Mental Health System and its services to children and youth.
6. Good written and verbal communication skills.
7. Demonstrates and communicates a commitment to parent involvement in all aspects of mental health treatment.
8. Organized, able to set priorities, and work independently.
9. Completion of reporting and documentation activities in a timely manner.
10. Demonstrated ability to work collaboratively with others (colleagues, supervisors, professionals, parents, youth, service providers, etc.).
11. Basic computer skills (Microsoft Word, accessing/navigating the internet).
12. Ability to work flexible hours to accommodate the availability of each family.

COMPETENCIES

Strategic Thinking-Considers the future of the organization proactively and responsively; weighs diverse inputs to inform strategies; identifies innovative opportunities when relevant:

Gathering data/input

Formulating strategies

The Parent Support Partner (PSP) utilizes relevant data to identify program needs, assess member satisfaction and quality of service. Based on input and data the PSP works with the C&F Program Manager to formulate performance improvement strategies to ensure efficient service delivery.

Decision-Making- Effectively structures and facilitates decision-making processes; makes decisions effectively and responsibly to improve organizational health and impact:

Gathering and interpreting data

Identifying and mitigating risk related to decision-making

Executing decisions

The PCP reviews data and input from others prior to decision-making. Considers potential risk/benefit to agency, program, team members and consumers. Makes sound decisions based on C&F Program Manager’s feedback and implements necessary and ongoing changes to improve service delivery efficiency and consumer/family satisfaction.

Communication-Uses effective written and oral communication with internal staff, teams and community served; demonstrates empathy and listening:

Communication approach

Inquiry and listening

Collaboration

The C&F Program Coordinator demonstrates excellence in communication skills with individuals, their families and colleagues through non-judgmental inquiry, respect, empathic and active listening and reflection. The C&F Program Coordinator collaborates with colleagues and external entities utilizing clear and concise communication and professionalism.

Cultural Humility-Demonstrates the value of diversity and inclusion; fosters an inclusive environment that facilitates a diverse team thriving within the organization:

Awareness

Advancing diversity and inclusion

The PSP values diversity and inclusion in the workplace; is respectful of the opinions of others and has awareness of the value of a multiple lens cultural perspective; contributing to the advancement of diversity and inclusion leading to a strengthened workforce and quality service delivery.

Values and Prioritizes Inclusivity- Consistently sees, learns and takes strategic action with consideration of diverse perspectives. Demonstrates self-awareness and behaviors to work with stakeholders (of various identities and levels of power) respectfully and effectively. Values diverse perspectives and seeks to learn from others.

Building and advancing diversity and inclusion.

The PSP actively fosters equity and inclusivity with all members and staff. Maintains open-mindedness and considers Connection and Employee Engagement as a workplace essential.

Ownership and Quality of Work- Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality work:

Taking ownership

Quality of work product

The PSP sufficiently manages caseload. The PSP provides ongoing follow-up and seeks case consultation supervisory support to ensure the delivery of quality and value based treatment.

EDUCATIONAL BACKGROUND AND WORK EXPERIENCE

1. Parent of a child with a SED.
2. Experience working with children, youth and families.
3. Experience navigating the public community mental health system.
4. Received a certificate of completion in the Wayne County System of Care Parent Training.
5. Certified Parent Support Partner through the Michigan Department of Community Health (MDCH) or in the process to obtain certification as a Parent Support Partner. Maintains yearly requirements with a three year submission of documentation for recertification.

REPORTS AND SUPERVISION REQUIREMENTS

1. Must be involved in weekly individual supervisions with assigned clinical supervisor.
2. Must participate in the 5 day training through MDCH and the monthly coaching calls.

PHYSICAL DEMANDS – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.