Retail Success Manager: LEAP (Multi-Brand) at Leap – New York City, New York

About LEAP
Leap is building the world's largest network of branded retail stores – powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. Leap brings modern brands to life with compelling, immersive customer experience and data driven operations. Our team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country. We're one of the fastest growing companies in the retail/ecommerce space - since launch we've powered stores for dozens of brands, and we're adding more brands and stores each week.
Come take this leap with us. Your ideas, thinking, and voice are wanted.

Role Overview
The Retail Success Manager supports the execution, performance management and brand strategies of retail stores. This role will focus on managing retail teams, brand partnerships, and account strategies. They will drive performance through effective hiring, coaching, and store operations, ensuring brand alignment, in order to meet or exceed targets for store performance and account growth.

*This is not a remote position

Annual Pay Range: $110k to $130k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Core Responsibilities:

Retail Performance & Operations

• Directly oversee a portfolio of brands & stores, managing performance across stores and adapting strategies to enhance sales, brand alignment, and operational efficiency.
• Utilize business acumen and performance data to drive actionable plans that meet sales KPIs, remittance, and store profitability goals.
• Ensure each store maintains all operational standards and provides an excellent customer experience.
• Identify operational challenges impacting store performance and develop scalable plans to address inefficiencies.

Measure of Success: Store-level financial, operational, and in store experience KPIs consistently achieved

Team Development & Management

• Coach and mentor Store Managers, focusing on development, performance management, and consistent delivery of customer service excellence & sales.
• Recruit, hire, develop and manage a talent pipeline, conducting hiring, training, and ongoing development efforts to drive high team engagement and retention.
• Develop a high-performance and high culture team.

Measure of Success: Employee retention, hiring, and employee engagement KPI's

Brand & Account Management

• Cultivate strong relationships with brand executives, supporting them in achieving their business goals and consistently delivering on Leap standards.
• Serve as a primary point of contact for brands, advocating for their needs and conveying performance insights to internal teams to guide decision-making.
• Collaborate on executing short-term (<1-year) brand strategies, ensuring alignment with marketing, merchandising, and clienteling strategies.
• Lead brand meetings with internal teams and brand executives.
• Lead renewal and extension initiatives with the brand. Partner with Growth on the expansion strategy. Proficient financial acumen to review brand billing statements.

Measure of Success: Brand NPS

Cross-Functional Collaboration & Influence

• Drive alignment between cross-functional teams that enhance both store performance and brand success.
• Lead key internal and external meetings to drive both brand and store-level insights, performance, and feedback.
• Provide regular updates and performance reports to senior leadership, facilitating data-driven discussions and strategic action planning.

Position Requirements

• Based in New York; hybrid role with a minimum of 3 in-store days per week
• 6+ years of progressive retail leadership experience, with 2+ years in multi-unit management across a minimum of 5 locations
• Demonstrated success leading remote, multi-store teams to drive client experience, operational excellence, and business performance
• Strong relationship-building skills across internal teams, store staff, and brand partners
• Ability to travel regularly within NYC and up to twice annually out of state
• Must be 18+ years of age
• Comfortable with active, on-floor responsibilities, including extended standing/walking and lifting up to 50 lbs or using ladders as needed

Leap offers a competitive total rewards package, which includes:

• Unlimited PTO (blackout periods apply)
• Bonus Eligible
• Healthcare benefits (medical, dental, vision)
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
• Employee Assistance Program
• Employee discount + wardrobe allotment for participating Leap brands