ED Financial Counselor (Emergency Department) at PATHS, LLC – Allentown, Pennsylvania

Location: Allentown, PA
Job Type: Full-Time
Schedule: Monday–Friday, 1:30PM – 10:00PM
Training Schedule: Monday–Friday, 8:00 AM – 4:30 PM (Allentown, PA)
Work Environment: On-Site (Hospital Emergency Department)

About the Role

PATHS, LLC is seeking a compassionate and detail-oriented ED Financial Counselor to support patients within the Emergency Department at our clients hospital in the Allentown, PA area.

In this patient-facing role, you will assist individuals and families with understanding insurance coverage, applying for medical assistance programs, and navigating healthcare-related financial resources during urgent and often stressful situations. This position plays a vital role in improving patient access to care and reducing financial barriers in the emergency setting.

About PATHS, LLC

Physician and Tactical Healthcare Services (PATHS), LLC has been providing account receivable management, patient advocacy, and healthcare consulting services since 2000.

With 450 employees across four offices in PA, NJ, and DE, PATHS supports more than 100 healthcare clients. We are committed to creating a supportive workplace that values teamwork, professional growth, and individualized employee success while delivering high-quality service to our healthcare partners.

Key Responsibilities

• Assist patients with applying for Medical Assistance (Medicaid) and other applicable programs
• Counsel patients on medical bills, insurance benefits, and available financial resources
• Provide clear and compassionate communication in a fast-paced emergency department setting
• Accurately document patient information and maintain compliance with healthcare regulations
• Work collaboratively with hospital staff to support patient financial navigation
• Perform other related duties as assigned

Training Requirement

• Required training at the Allentown, PA office
• Training schedule: Monday–Friday, 8:00 AM – 4:30 PM

Required Qualifications

• High school diploma or GED required
• Valid driver’s license, reliable vehicle, and current car insurance
• Experience in a healthcare facility preferred
• Insurance billing, Medicaid eligibility, patient advocacy, or social work experience preferred
• Excellent written and verbal communication skills
• Strong interpersonal, organizational, and customer service skills
• Trustworthy, detail-oriented, and goal-driven
• Comfortable working in a hospital emergency department environment
• Proficiency in Microsoft Outlook, Word, and Excel

Pre-Employment Requirements

Employment offers are contingent upon successful completion of required screenings in accordance with federal, state, and local laws, including:

• Criminal background check and drug screening
• Physical exam and PPD screening
• Proof of COVID-19 vaccination and required immunizations
• Employment eligibility verification (I-9/E-Verify)

Compensation & Benefits

$20-$22 per hour commensurate with experience.

• Paid Time Off (PTO) and Paid Holidays
• Medical, Dental, Life, and Long-Term Disability Insurance
• 401(k) retirement plan
• Flexible Spending Account (FSA) / Health Savings Account (HSA) options
• Paid training and referral program
• Parental leave (where applicable)

Equal Opportunity Employer

PATHS, LLC is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other status protected by law. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.