Patient Access Representative - PRN at Texas Health Resources – Arlington, Texas

Patient Access Representative - PRN

Bring your passion to Texas Health so we are Better + Together

Work location: Texas Health Fort Worth Klabzuba Tower, 1300 West Terrell Avenue, Fort Worth, TX 76104

Work hours: PRN (As needed), 8:30am to 5:00pm.

Department Highlights:

• Facilitate access to health services for underserved community members

• Role is connected to system changes to address social determinants of health

• Empowered to be a servant leader in Community Health

Here's What You Need:

• High School Diploma or equivalent (required)

• 1 year of customer service experience (required)

• CHAA - Certified Healthcare Access Associate (Upon Hire Preferred)

• CPI - Crisis Prevention Intervention Training (required within 90 days)

Here's What You Will Do:

• Welcome patients and visitors in person and over the phone using professional, compassionate communication that includes greeting, introduction, clear explanation of processes, expected timeframes, and gratitude.

• Accurately identify and register patients for Mobile Health visits, ensuring complete and compliant documentation within the Electronic Health Record (EHR).

• Collect and verify demographic, medical, and insurance information, ensuring all required forms and consents are obtained and uploaded appropriately.

• Verify insurance coverage and eligibility, obtain necessary authorizations, and communicate coverage details or out-of-network implications to patients.

• Provide exceptional customer service by proactively addressing patient needs, concerns, and questions throughout the registration process.

• Maintain patient confidentiality and adhere to HIPAA and departmental privacy standards at all times.

• Participate in quality improvement initiatives, staff meetings, and ongoing professional development opportunities.

• Demonstrate consistent reliability, punctuality, and readiness to adapt to site and schedule changes.

Additional perks of being a Texas Health Patient Access Representative

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

• Strong Unit Based Council (UBC).

• A supportive, team environment with outstanding opportunities for growth.

• Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we've won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

#LI-SB1

Primary Location: Arlington
Job: Clerical/Admin
Organization: Texas Health Resources 612 E. Lamar TX 76011
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Schedule: Per Diem