PUBLIC SAFETY COMMUNICATIONS MANAGER at City of Dickinson – Dickinson, North Dakota

Take charge of the City of Dickinson’s Public Safety Communications Center! Lead the Public Safety Communications Center as its primary manager, overseeing daily operations, personnel, and equipment. Ensure seamless coordination between law enforcement, fire, and EMS while maintaining compliance with policies, procedures, and industry standards.

Schedule: Monday to Friday, with occasional nights, weekends, and holidays

Salary: $73,088.86 - $80,696.01 per year, depending on qualifications

• Health Benefits: 80%-100% City-paid health insurance, plus optional dental, vision, and life insurance
• Retirement: NDPERS Defined Benefit Hybrid Public Safety Plan + optional 457 plan
• Time Off: Vacation, sick leave, 13 paid holidays, bereavement leave, and emergency closure leave
• Support & Growth: Employee Assistance Program (EAP), training, tuition reimbursement, and career advancement opportunities

Key Responsibilities

• Supervise and schedule dispatch personnel
• Oversee QA, training, and certification compliance
• Manage emergency and non-emergency communications operations
• Serve as Terminal Agency Coordinator (TAC) for NCIC/CJIS
• Develop and maintain policies and protocols
• Coordinate multi-agency emergency response communication
• Conduct performance evaluations and staff development
• Ensure proper function of communication systems and technology

Minimum Qualifications

• Associate's Degree in a related area, Bachelor's Degree preferred.

• Three to five years of progressively responsible (communication) dispatching experience in a comparable public safety dispatch center.

• Two or more years’ experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication, and conflict resolution skills with an ability to successfully supervise, motivate, correct, train, and evaluate assigned staff.

• Strong communication, decision-making, and conflict resolution skills
• Or an equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the job.

Special Requirements

• Ability to pass NCIC/CJIS background

• First Aid/CPR certification (within 1-year of employment)

• APCO PST I certification (within 1-year of employment)

• EMD certification (within 1-year of employment)

• NCIC certification (within 1-year of employment)

• NCIC Instructor (within 3-years of employment)

• APCO Instructor Certification (within 3 years of employment)

  • **Certifications must be achieved and maintained.
    
    

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Qualified candidates are invited to submit an online Application, Resume & Cover Letter at jobs.dickinsongov.com. This position is open until April 16th, 2026, with the first review of resumes after the closing date. For more information, contact Human Resources at 701-456-7033. Join us in our mission to safeguard and serve the City of Dickinson and become an integral part of a team dedicated to making a positive impact each day. Apply now!

City of Dickinson is an equal opportunity employer. We encourage candidates from all backgrounds to apply.