SVP, Client Engagement at Icreon Tech – New York, New York

About the Role

Icreon is building a dedicated Client Solutions function — the layer between Sales and Delivery responsible for protecting, deepening, and growing every existing client relationship. The SVP is the senior leader of this function. You will own the commercial health of the portfolio, lead two Senior Account Managers (to be hired by you), and serve as executive-level relationship owner on our most strategic accounts. This is not a relationship maintenance role — you own a revenue number, a risk protocol, and a growth strategy.

At a Glance

Reports To: COO
Location: New York, NY (Hybrid)
Team: 2 Senior Account Managers (direct reports to be hired)
Type: Full-Time

What You Will Own

Commercial Accountability — The NRR target for the existing portfolio.

Expansion Revenue — Source and progress upsell opportunities from existing accounts. Identify when a client's problem has outgrown their current engagement and bring the next conversation.

Relationship Architecture — Executive-level relationships on key growth accounts.

Early Warning on Risk — A formal flag protocol for at-risk accounts with mitigation plans in place as needed

Strategic Client Narrative — A 12–18 month account strategy per strategic client, co-authored with our strategy & delivery teams

Team Leadership — Two Enterprising AMs with differentiated remits. You own their development, their attainment, and the team's operating rhythm.

Cadences we're Looking to develop

Internal: Weekly account health huddle, bi-weekly delivery handshake, monthly portfolio review to leadership, quarterly account planning cycle, structured handoff on every new account win.

External: Quarterly QBRs on large accounts, semi-annual on the long tail, proactive executive touchpoints, renewal conversations at 90 days, first commercial response on escalations.

What We Are Looking For

Experience

• 5+ years in account management or client success in digital consulting, technology services, or professional services
• Proven track record growing enterprise accounts with measurable revenue outcomes
• Experience leading or mentoring account management teams
• Credible at the executive level — internally and with clients

Capabilities

• Commercial instinct — you think in terms of revenue protection and growth
• Structured operator — account plans exist, risks are documented, QBRs happen
• Proactive Manager — you surface problems before they surface themselves
• Clear communicator - at both C-suite and delivery level

AI Fluency

Icreon is seeing significant gains in leveraging AI across our team from autonomous engineering to agentic process re-architecture. Someone in this role is expected to get their hands dirty day-in and day-out and staying at the vanguard of where this industry is moving. Ways in which we're expecting this role to incorporate AI into the department

• Account intelligence — Uses AI to identify signals across a portfolio: email sentiment, delivery notes, QBR feedback, client news. Produces a living account health picture without manual aggregation.
• Client prep — Runs AI-assisted research before every senior client conversation: earnings calls, industry shifts, competitor moves, org changes. Walks in informed, not just prepared.
• Workflow design — Builds prompt libraries and AI workflows for the team — account plan templates, risk summary formats, renewal deck outlines. Doesn't wait for someone else to build the operating infrastructure.
• Executive communication — Uses AI to sharpen proposals, QBR narratives, and internal reporting. Fast first drafts, iterated to quality.
• Commercial Growth — Venture into prototyping, building proofs-of-concept & active & ambient agents that are teasers to customers looking for a fulsome solution

How Success Is Measured

• Net Revenue Retention
• Expansion revenue generated from existing accounts (quarterly)
• Overall Account Health Tracking

About Icreon

Icreon is a digital consulting firm working across strategy, design, and engineering for enterprise clients. We take a long-view approach to client partnerships. This role is central to how we protect and grow them.