HUMAN RESOURCES ASSISTANT at FAMILY CARE HEALTH CENTERS – St. Louis, Missouri

I. BASIC FUNCTION:

Responsible for assisting the Human Resource Director with all aspects of personnel administration and management

with a particular emphasis on benefits administration, compensation, employee relations and staff development and

learning management systems.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

• Demonstrates a commitment to FCHC mission and vision.

• Demonstrates a positive attitude towards patients, employees, role, and the health center.

• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.

• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.)

Customers. Treats patients, customers and colleagues with dignity and respect.

• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.

• Demonstrates good communication skills and communicates in a tactful manner.

• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team

approach.

• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).

• Consideration and acceptance of cultural differences of others; works well with individuals of diverse

backgrounds, supporting a culture of justice, equity, diversity, and inclusion.

• Participates in training and professional development and completes required trainings in a timely manner.

Safety

• Adheres to and promotes a culture of safety and cleanliness.

• Adheres to HIPPA/Confidentiality standards.

• Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Executive Officer

Reports to: Human Resource Director

Supervises: None

JOB DESCRIPTION

DEPARTMENT: EXECUTIVE SERVICES

JOB TITLE: HUMAN RESOURCE ASSISTANT

HUMAN RESOURCE ASSISTANT

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III. PRIMARY RESPONSIBILITIES:

1. Assists with the administration of overseeing, monitoring and ensuring/emphasizing the Health Center’s

commitment to compliance with all Federal Laws, Regulations and/or Guidelines concerning Drug Free

Workplace, Harassment Free Workplace, Americans with Disabilities Act, Family Medical Leave Act, Equal

Opportunities Employer, COBRA, etc. and other relevant compliance activities.

2. Assists with the coordination of the employee hiring process, including notification/advertising of position

openings, screening and routing of applications to appropriate supervisors, assisting with interviewing process,

conducting all pre-employment reference and background checks, drafting offer letters, planning/conducting

employee orientations/onboarding, etc.

3. Assists with the administration of the employee benefits program, including benefit analysis,

health/dental/vision/life insurance coverages, worker’s compensation, disability insurance, work-site benefits,

Employee Assistance Program (EAP), etc. Works closely with the Financial Accountant/Payroll and third-party

administrator with ACA reporting.

4. Assists with the investigation of employee disciplinary problems and recommends appropriate course of action

according to Health Center policy – including written warnings, suspension and/or discharge. Follows-up with

Team Leaders and Supervisors of necessary changes to improve/enhance employee productivity and

performance, including emphasis on employee personal growth and development, as well as, coaching and

counseling.

5. Assists with the coordination of the employee termination process, including employee out processing,

conducting exit interviews, and coordination of COBRA benefits explanation and implementation through thirdparty administrator. Reviews unemployment claims, protests claims as appropriate and represents the Health

Center in unemployment hearings/appeals when necessary.

6. Assists with the maintenance of the FCHC Employee Handbook, including the maintenance of HR policies.

7. Assists with the maintenance and updates of the employee personnel records, including job descriptions,

certifications, continuing education and performance evaluations, general correspondence, etc.

8. Assists with the completion and submission of documentation to external agencies including worker’s

compensation claims, unemployment claims, verification of employment, general correspondence, etc.

9. Consults with FCHC legal counsel, as needed and with permission, to ensure Human Resources legal

guidelines are met by both the agency and its employees.

10; Assists with the maintenance and the update of personnel information in ADP TotalSource. Assists with the

registration of new hires and updates salary changes in ADP TotalSource. Assists with internal ADP

TotalSource audits, when necessary. Collaborates with the Financial Accountant/Payroll to ensure personnel

and payroll functions operate both efficiently and accurately in ADP TotalSource.

HUMAN RESOURCE ASSISTANT

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11. Assists with the coordination of day-to-day activities in wage and salary administration – administers wage &

salary scale and monitors effects on performance appraisal system. Conducts and analyzes wage and

compensation surveys as needed. Works with Team Leaders to prepare market adjustment proposals, review

pay grade structure, compile analysis of adjustment costs and make recommendations to the HR Director,

Chief Financial Officer and Chief Executive Officer.

12. Assists with the organization and development of employee appreciation events, staff development and morale

activities, including WOW Program.

13. Assists with the maintenance of the organizational staffing chart and job descriptions.

14. Represents the Center at off-site meetings, conferences, committees and job fairs as assigned by the Human

Resource Director.

15. Assists in the oversight of the learning management systems (RELIAS), specifically with reporting and

assuring adherence and any related competency testing and tracking by staff role.

16. Assists in special projects as assigned.

IV. PERIODIC DUTIES:

1. Participates in Health Center staff problem solving groups.

2. Attends and participates in department meetings, etc.

3. Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

Inside Health Center: All inclusive; collaboration with CEO, CMO, CFO, COO, CPO, CBHSO, Associate Medical

Directors, Associate Dental Directors, Financial Accountant/Payroll and all FCHC staff.

Outside Health Center: Patients/Clients, students, vendors, community health agencies, grant agencies, funding

agencies, professional colleagues, professional organizations and education institutions, City,

State and Federal agencies, etc.

HUMAN RESOURCE ASSISTANT

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VI. QUALIFICATIONS:

1. Bachelor’s Degree in Business Administration or related field required.

2. Two plus (2+) years of human resource experience or equivalent work related experience required.

3. Personnel management and/or employment law experience preferred.

4. Ability to handle confidential information.

5. Must demonstrate ability of effective communication skills, both oral and written.

6. Must demonstrate initiative, independence, leadership skills, and exercise good judgement.

7. Word processing and computer skills preferred.

8. Experience with learning management systems preferred.

VII. PROFESSIONAL MEMBERSHIPS:

Current membership and active participation in relevant human resource organizations is encouraged.

VIII. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a

detailed description of every responsibility/duty (requirement) of the job (holder)