Hospital Manager at VetnCare – Castro Valley, California

Groveway Pet Hospital is a long-established, full-service veterinary hospital serving the Castro Valley community, and is supported by a close-knit, collaborative team, many of whom are local and share a passion for exotic animals—particularly reptiles, which is a unique strength of the practice.

Clinically, the team offers a broad range of services including general practice, dentistry, surgery, urgent and emergency care, as well as exotics, supported by equipment such as digital X-ray, ultrasound, in-house labs, and a dedicated surgical suite.

The culture combines a strong “work family” feel with VetnCare’s wider support, creating a friendly, committed environment focused on delivering excellent patient and client care.

With a loyal community client base, convenient access to Castro Valley BART, and growth plans ahead—including expanding the team and enhancing facilities—Groveway offers a great opportunity to be part of a hospital that is both rooted in its community and evolving for the future.

This is a hands-on leadership role for someone who brings clarity, structure, and accountability into a busy hospital environment.

You will set expectations, follow through, and ensure the hospital runs in a consistent, professional, and predictable way.

This role requires a mature, grounded leader — someone who is comfortable making decisions, holding people accountable, and leading from the front.

What You’ll Be Responsible For

• Leadership & Team Management
• • Set clear standards for performance, behaviour, and communication
  • Address issues early, directly, and constructively
  • Hold the team accountable for attendance, punctuality, and professionalism
  • Lead regular coaching conversations with clear expectations and follow-up
  • Partner with the Clinical Director to ensure a united, aligned leadership team
• Operational Excellence & Compliance
• • Ensure completion and accuracy of:
  • • Cleaning, maintenance, and safety logs
    • Compliance and quality documentation
    • Daily, weekly, and monthly checklists
  • Conduct audits and spot checks; act quickly on gaps
  • Maintain continuous readiness for AAHA and internal standards
  • Drive consistency across shifts, roles, and workflows
• Communication & Leadership Presence
• • Communicate clearly, calmly, and professionally at all times
  • Translate expectations into simple, actionable direction
  • Escalate risks early — no surprises
  • Be visible, present, and engaged with the team

Who Succeeds in This Role

This role is best suited to someone who:

• Is a steady, emotionally mature leader
• Can give clear, respectful, direct feedback
• Is comfortable managing performance and difficult conversations
• Values structure, standards, and consistency
• Leads with clarity and accountability — not avoidance

Experience We’re Looking For

• Hospital Manager, Practice Manager, or similar operational leadership experience
• Proven track record of building accountable, high-performing teams
• Strong understanding of compliance, documentation, and operational controls
• Experience working alongside clinicians and support teams

• $85,000 – $110,000 base salary
• 401(k) with 100% company match up to 4%
• Comprehensive medical, dental, and vision insurance
• Employer-paid life, AD&D, and disability coverage
• Employee Assistance Program (mental health, legal, financial support)
• Generous pet care discounts
• Paid time off, sick leave, and holidays
• Ongoing career growth and development opportunities

The Hospital Manager is critical to the success of Groveway Pet Hospital.

You will create:

• Stability in the day-to-day
• Clarity in expectations
• Accountability across the team
• A respectful, professional environment where people can perform at their best

We are looking for a competent, grounded, and accountable leader who can step in, take ownership, and build a hospital that runs well — every day.

VetnCare was founded in 2012 with a simple vision: to build a community of veterinary hospitals delivering next-level care, right in the neighborhoods we serve.

Today, we operate 12 hospitals across Northern California, with plans for continued growth.

We believe great veterinary care starts with strong leadership and high-performing teams. That’s why each hospital is supported by:

• A Hospital Manager (operational leadership)
• A Clinical Director (clinical leadership)
• Centralised support across Operations, People, Finance, IT, and Marketing

When you join VetnCare, you’re not stepping into a job — you’re helping build a modern, sustainable veterinary business.