Express Service Advisor in Anchorage, Alaska at Kendall Dealership Holdings LLC

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Anchorage, Alaska. We are looking for an Express Service Advisor to join our Toyota Express Maintenance team. At Kendall Toyota of Anchorage our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall are:

• Competitive pay plan
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off and paid personal leave
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key. Experience in service writing is not required, but dealership experience is preferred.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

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Candidates must have proven strong customer service skills, the ability to multi-task, and general knowledge of automobiles and their maintenance. A valid driver’s license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.