Customer Service Rep - WFH at Spade Recruiting – Anchorage, Alaska

We partner with labor unions, credit unions, and professional associations across North America to help their members and families access permanent supplemental benefits designed to protect their income and future security.

Our mission is to serve working families with integrity, care, and professionalism, and we’re looking for driven, people-focused individuals who want to grow their career while making a meaningful impact from home.

In this role, you’ll connect directly with members who have requested information about their available benefits. You’ll guide them through their options, answer questions, and help ensure they receive the protection and peace of mind they deserve — all in a virtual environment.

• Conduct virtual meetings and phone consultations with members to review benefit options

• Listen attentively, identify needs, and provide clear, personalized explanations

• Maintain organized records and complete all digital documentation accurately

• Collaborate with team members to reach shared goals and support ongoing initiatives

• Participate in training and professional development sessions to continue building skills

• Contribute ideas that improve efficiency and the overall member experience

• Must be legally eligible to work in the United States or Canada

• High school diploma or equivalent required

• Proficient using Zoom and basic digital tools

• Strong communication and active-listening abilities

• Reliable, self-motivated, and comfortable working remotely

• Prior experience working with people in fast-paced environments is an asset

• Natural ability to build trust and maintain positive relationships

• Adaptable, dependable, and detail-oriented

• Team-oriented with a strong sense of accountability

• Confident communicator with professionalism and empathy

• Comprehensive benefits package — dental, prescription, travel, and life coverage

• Work-from-home flexibility with a schedule that fits your lifestyle

• Performance rewards and incentive trips for top achievers

• Career advancement opportunities through structured mentorship and leadership training

• Positive, inclusive environment where effort is recognized and growth is encouraged

If you enjoy connecting with people, solving problems, and creating meaningful outcomes, this is a chance to build a rewarding remote career with real purpose and long-term stability.

Apply today and take the next step toward a future where your work truly matters.