Technical Support Engineer - Robotics in Mequon, Wisconsin at SEAL Analytical Inc

SEAL Analytical is seeking a technically skilled, hands-on individual to join our Technical Support team, specializing in robotic and automated sample preparation instruments.

This position focuses primarily on instrument installations, customer training, applications support, and technical troubleshooting. The ideal candidate has a strong combination of mechanical aptitude, laboratory knowledge, problem-solving skills, and the ability to communicate technical information to customers with varying levels of experience.

We're looking for someone who can become an expert on our robotics product line, work independently at customer sites, and help customers successfully integrate our instruments into their laboratories.

Education & Experience

• Bachelor's degree in chemistry, engineering, or a related scientific or technical field, or equivalent relevant experience
• Minimum of 3 years of experience in laboratory instrumentation, automation, technical support, or a related field preferred
• Strong mechanical aptitude and demonstrated troubleshooting skills
• Working knowledge of laboratory techniques, sample preparation, and basic analytical chemistry
• Experience with laboratory robotics, automated sample preparation, or analytical instrumentation preferred
• Familiarity with sample preparation for SVOC analysis, metals digestion, or environmental testing is a plus

Skills & Abilities

• Excellent technical troubleshooting and problem-solving skills
• Strong hands-on mechanical and technical abilities
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts clearly
• Strong presentation and teaching skills, with the ability to adapt training to different audiences
• Ability to work independently, make sound technical decisions, and manage challenges at customer sites
• Strong organizational and time-management skills
• Ability to work effectively as part of a collaborative team
• Willingness to continually learn new instruments, software, and analytical applications
• Professional, customer-focused approach with an emphasis on building lasting relationships

Travel Requirements

• Ability to travel approximately 50–75% of the time, typically involving overnight trips of 2–5 days
• Majority of travel within the United States, with occasional international travel
• Ability to obtain and maintain a valid passport
• Valid driver's license and acceptable driving record