WCR Buffet Server in Fort McDowell, Arizona at Fort McDowell Golf Club

POSITION: The Buffet Server SALARY RANGE: $9- $11.70

DEPARTMENT: Food and Beverage STATUS: NON-EXEMPT

REPORTS TO: The Buffet Supervisor

JOB SUMMARY:

The Buffet Server will provide exceptional guest service in the Buffet restaurant at We Ko Pa Casino Resort. The Buffet Server is responsible for taking drink orders and providing efficient table maintenance in The Buffet area. They will follow all guest service requirements provided in the We Ko Pa Way service guide and departmental training and adhere to a 4-diamond service level. Will perform like duties in all casino and resort outlets as designated by business demands. Must be able to work nights, weekends, holidays and events needed by business demands.

Will maintain the highest level of service standards at all times to provide the best dining experience in the area. Our team will demonstrate and promote our We-Ko-Pa-Way Service Culture at all times.

EDUCATION AND/OR EXPERIENCE:

One year as a quick service restaurant or sit down a la carte restaurant food server.Self-motivated with attention to detail4 diamond resort or casino experience preferred.Strong analytical skillsMust have the ability to memorize menu and upsell menu itemsMust be able to work on InfoGenesis point of sale systems.Must be able to pass a math test to ensure accurate cash handling transactionsMust have a valid food handlers’ certificationMust complete Title IV certificationMust complete and maintain a DRAM or similar alcohol awareness certification

REQUIREMENTS/DUTIES:

Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards
Smile and GreetName and MeetThank you and Goodbye
Accountable to all standards set forth in the We-Ko-Pa Way Casino Resort service guide.The Buffet Server will provide exceptional service in the restaurant at all timesThey will execute and provide drink service and table maintenance in an efficient and friendly fashionThe Buffet server will assist overall operations for both the bingo snack bar and casino quick-serve restaurants as required by business demands.Under the direction of the Buffet Supervisor will work together with the team to ensure a clean work environment with emphasis on 100% compliance of all health and safety standards.Strives for guest satisfaction through positive interactions, accuracy of orders and timeliness of service. Fills in as needed to provide outstanding service in the restaurant or other areas necessary. Will be responsible to complete all required departmental trainingWill work daily to assist with keeping proper stock and inventory of all service station needs and main buffet items.Will perform daily opening and closing side work as required by management.Addresses any and all food, beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction. Involves a supervisor or manager when issues arrive that are unable to be solved. Works in the restaurant 90% of the time with a “hands-on” mentality for guest service.Must be knowledgeable of all health department standards.Must receive and have a current Food Handlers Card at all times.Must complete the Management Title IV training through Human ResourcesMust complete and maintain DRAM certification or similar certification for alcohol service.Assists in banquet and catering events for the department including off site events when we required. Performs other related duties as required by departmentMust be able to lift in excess to 50 pounds and push or pull 100.Must be able to obtain and maintain State/Tribal License (including extensive background check).Must pass pre-employment drug test.

WORK CONDITIONS:

While performing the duties of this job, the employee is required to:

Bend, reach, stand, walk for 34-66% of workday.Eye/hand coordination for 34-66% of workday.Exposed to hot/cold temperatures for 34-66% of workday.Exposed to dust/smoke for 1-33% of workday.Sit for 1-15% of workday.Must be able to obtain and maintain State/Tribal License (including extensive background check).While working on casino floor, employees are exposed to high level of secondhand smoke and noise daily

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.