IT & Construction Systems Specialist (MIS/ACC in Phoenix, Arizona at MUAQUA ENGINEERING INC

MU Aqua Engineering Inc. is seeking a skilled and detail-oriented IT & Construction Systems Administrator to support our company's IT infrastructure, network operations, and construction project management systems.

This position combines daily IT technical support, network and systems administration, and Autodesk Construction Cloud (ACC) platform management. The successful candidate will be responsible for maintaining reliable IT operations while supporting ACC system configuration, construction documentation workflows, and project collaboration.

The ideal candidate will have hands-on experience in IT support and network administration, along with practical knowledge of ACC and construction project processes. This role requires strong troubleshooting skills, organizational abilities, and the ability to work independently while collaborating with engineering, project management, and operations teams.

• Provide daily IT support to employees, including troubleshooting hardware, software, network connectivity, and other technical issues.

• Install, configure, and maintain computers, printers, IT equipment, and business applications.

• Manage employee IT accounts, system access, and permissions, including Microsoft 365 and Active Directory.

• Maintain and troubleshoot network infrastructure.

• Support system maintenance, software updates, data backups, and basic IT security measures.

• Administer Autodesk Construction Cloud (ACC), including project setup, user accounts, access permissions, and system configurations.

• Support ACC document management, including construction drawings, revisions, version control, and approval workflows.

• Assist project teams with ACC-related processes, including RFIs, submittals, and project documentation.

• Coordinate with Engineering, Project Management, Document Control, headquarters IT teams, and external vendors to resolve technical issues and improve system operations.

• Maintain IT asset records, system documentation, and user guides, and provide technical training as needed.

• Perform other IT and construction systems-related duties as assigned.

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Construction Management, Engineering, or a related field, or equivalent practical experience.

• Minimum 3 years of relevant experience in IT support, systems administration, network administration, construction technology, or a related field.

• Hands-on experience supporting Windows operating systems, Microsoft 365, computer hardware, and business applications.

• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, and Wi-Fi.

• Practical experience troubleshooting network equipment, including routers, switches, and firewalls.

• Experience with Autodesk Construction Cloud (ACC), BIM 360, or related Autodesk construction management platforms.

• Familiarity with ACC project administration, user permissions, document management, and construction project workflows.

• Understanding of construction drawings, document revisions, version control, and review or approval processes.

• Strong troubleshooting, analytical, organizational, and communication skills.

• Ability to manage multiple responsibilities independently and work effectively with cross-functional teams.

• Ability to provide on-site technical support at company offices and project locations as required.

• Experience administering ACC projects, including project setup, folder permissions, document workflows, and user access.

• Experience in engineering, construction, semiconductor, manufacturing, or industrial project environments.

• Familiarity with Autodesk Docs, Autodesk Build, Revit, AutoCAD, or Navisworks.

• Experience with Active Directory, Microsoft Entra ID, Windows Server, firewall configuration, and network security.

• Knowledge of construction project documentation, including RFIs, submittals, and transmittals.

• Experience supporting multiple office or project locations.

• Certifications such as CompTIA A+, Network+, Security+, CCNA, or relevant Autodesk certifications.

• Primarily on-site in Phoenix, Arizona, with occasional travel to project sites and other company locations.

• Work may be performed in office and active construction or industrial environments.

• May occasionally require technical support outside regular business hours for urgent system or network issues.

• May involve moving, installing, and maintaining computer and networking equipment, with assistance or appropriate equipment when necessary.