Intake Project Support Specialist in Phoenix, Arizona at Aleracare
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Job Description
About Pure Infusion
Pure Infusion is a fast-growing healthcare company and a leader in chronic-condition infusion therapy. We deliver a personalized, private, and meaningful infusion experience for patients who often need ongoing care and consistency. Pure Infusion has been recognized as one of Utah's fastest-growing companies, and we believe that growth is a reflection of our people, purpose, values, and patient-first culture.
Our patients are referred by specialty physicians for biologic and other infusion therapies, often related to autoimmune disorders or primary deficiencies. These patients need more than an appointment. They need a place that feels calm, professional, comfortable, and human.
Our Core Values
We live by four core values that define our culture and guide our hiring:
People-Obsessed | We care deeply about patients, teammates, referring providers, and every person who interacts with Pure Infusion. |
Relentlessly Improving | We look for ways to make every visit, every process, and every interaction better than it was yesterday. |
Innovators | We are willing to challenge old healthcare assumptions and build a better model for patients and teams. |
Grateful | We serve with humility, appreciate the people around us, and believe gratitude should turn into action. |
Schedule and Benefits Snapshot
Our regular hours are generally Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off. In addition to a competitive hourly rate, we offer:
Competitive hourly rate
401(k) Matching
Health, Vision, and Dental Insurance
Over 20 days of paid time off annually
One paid community service day each year to give back in a way that matters to you, either with your clinic, with the corporate team, or through a community cause you personally care about
Intake Project Support Specialist
Behind every smooth contract flip, payer transition, and site consolidation is someone tracking every moving piece so nothing falls through the cracks. We're looking for an Intake Project Support Specialist to be that person for our Intake department.
Why This Role Feels Different
This role exists to give supervisors and managers their time back. Instead of getting pulled into project logistics and documentation chasing, they can focus on leading their teams, while you keep the operational engine running underneath them.
You'll be the central resource across Intake, coordinating contract flips, payer retractions, site consolidations, and cross-team escalations, and making sure critical projects are executed accurately and on schedule.
If you like being the person who brings order to complexity and keeps everyone moving toward the same deadline, this role gives you that impact every day.
The Job
The Intake Project Support Specialist provides dedicated operational and project support to the Intake department by coordinating high-priority initiatives, maintaining project deliverables, and assisting teams with administrative workflows. This role serves as a central resource for the Intake teams while supporting department-wide operational projects that require ongoing coordination and follow-through.
The primary objective of this position is to improve operational efficiency by allowing supervisors and managers to focus on leadership, employee development, and process improvement, while ensuring critical projects are executed accurately and on schedule.
Key Responsibilities
Coordinate contract flip activities across multiple payers and locations.
Manage payer retractions and ensure timely communication and follow-up.
Support site consolidations by tracking project milestones and required documentation.
Add and maintain TPIDs within WeInfuse.
Coordinate RE-Direct management activities and maintain project tracking.
Perform VIP office portal pulls and distribute required documentation.
Track project progress, identify barriers, and escalate issues when appropriate.
Gather transcription-related escalations for supervisor review.
Monitor outstanding documentation requests and support quality initiatives and process improvements.
Provide administrative support for scheduling-related projects and assist with workflow coordination and backlogs.
Help resolve scheduling project tasks that require cross-functional communication.
Collect documentation-related escalations from operational teams and organize them for supervisor review and prioritization.
Ensure appropriate follow-up and completion of assigned action items.
Maintain project trackers and status reports, and coordinate communications between operational teams.
Monitor deadlines and ensure timely completion of assigned initiatives.
Identify workflow improvement opportunities and recommend process enhancements.
The Ideal Candidate
We are looking for someone who is naturally organized, thrives on keeping multiple projects moving at once, and enjoys being the connective tissue between teams. Ideal candidates will:
Bring strong organizational and project coordination skills.
Communicate clearly and professionally, both in writing and in person.
Manage multiple priorities confidently while meeting deadlines.
Bring strong attention to detail and problem-solving ability.
Take initiative in spotting workflow improvements and following through on them.
Required Qualifications
Strong organizational and project coordination skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities while meeting deadlines.
Strong attention to detail and problem-solving abilities.
Proficiency in Microsoft Excel, Microsoft Office, and project tracking tools.
Preferred Qualifications
Experience in healthcare intake, scheduling, or insurance authorization preferred.
Experience working within WeInfuse or similar healthcare software preferred.
Why Join Pure Infusion?
At Pure Infusion, you will find a role where your work matters in a direct and personal way. You will be part of a team that is building a better healthcare experience for patients, providers, and employees. If this resonates with you, we would love to meet you.
Thank you for considering a career with Pure Infusion. We look forward to the opportunity to work together.