Regional Vice President of Operations in Nashville, Tennessee at Freeman Webb Company

Location: Nashville, TN

Reports to: Chief Operating Officer

The Regional Vice President of Operations is a senior leadership position responsible for the overall operational performance, financial results, team development, and client experience across a portfolio of approximately 34 multifamily communities totaling 6,000 units located in TN, KY and AL. This position provides strategic leadership to Regional Managers and property-level teams while ensuring consistent execution of the company’s operating standards, business plans, and financial objectives. The Regional Vice President partners closely with the COO and other executive leaders to drive portfolio performance, develop talent, improve operational processes, and support the company’s broader growth objectives.

The successful candidate will be a highly visible and engaged leader who can balance strategic thinking with operational execution. This individual should empower experienced leaders, hold teams accountable to results, build strong relationships with property owners and clients, and create a culture focused on customer service, employee engagement, and continuous improvement.

Responsibilities

• Leadership: Lead, mentor, and develop a high-performing team of Regional Managers to collectively achieve property, owner and firm strategic initiatives. Assist and be prepared to participate in interviewing, hiring, performance management and termination decisions.
• Financial Management: Demonstrate a thorough understanding of complex financial statements and budgets
• Portfolio Oversight: Oversee all aspects of property management for the portfolio of owned and fee-managed properties, including financial performance assessment, asset preservation, and resident relations. Identify underperforming communities, propose improvements, and work with Regional Managers and onsite team to execute strategies. Drive consistency across the portfolio while allowing appropriate autonomy for experienced Regional Managers and property teams
• Partner Engagement: Serve as a primary point of contact with third-party clients, and vendors; Participate and lead regular client meetings regarding property performance along with Regional Managers and onsite teams.
• Growth: Assist with due diligence, underwriting, and strategic planning for potential acquisitions and dispositions of owned properties. Assist with potential third-party business pursuits and relationship development.
• Communicate and administer ownership directives. Make recommendations to the owners and Executive Team regarding policy and property management.

Qualifications

• Bachelor’s degree in related field required.
• Minimum 10 years of experience in multifamily property management, with at least five years in a leadership capacity
• Demonstrated experience leading multiple multifamily properties and geographically dispersed teams
• Strong understanding of multifamily financial and operational metrics, including NOI, occupancy, revenue, expenses, collections, leasing, and resident retention.
• Demonstrated ability to recruit, develop, motivate, and retain high-performing teams.
• Exceptional written and verbal communication skills, as well as negotiation and problem-solving skills
• Yardi experience a plus
• Flexibility for travel required for out-of-state markets