Nurse Navigator - UT Vascular & Transplant Surgeons in Knoxville, Tennessee at University Physicians' Association

The University Vascular & Transplant Surgeons: Office Nurse Navigator is a Licensed Nurse Practitioner or Certified Medical Assistant is responsible for coordinating and managing the full continuum of patient care within the UVTS practice. This role ensures smooth operations by managing referrals, coordinating care with providers, answering patient inquiries, managing portal requests, coordinating co-surgeries, supporting office operations, managing FMLA paperwork, scheduling surgeries, and providing cross-coverage for all sections of the Vascular office as needed.

Essential Duties and Responsibilities:

• Optimize new patient intake processes for the UVTS practice.
• Coordinate and manage patient care, including reviewing and processing referrals.
• Build and maintain strong working relationships with referring physicians and their staff.
• Ensure compliance with OSHA and HIPAA regulations.
• Assist surgeons and advanced practice providers (APPs) with clinical and surgical support.
• Serve as a patient advocate, coordinating communications between patients, providers, and insurance companies to assist with prior authorizations for testing, procedures, and surgeries and FMLA paperwork.
• Attend required meetings and actively participate in team initiatives.
• Maintain active BLS certification.
• Provide coverage for the front, middle, and back-office areas when needed to support overall office operations.
• Perform other duties as assigned.

• Licensed Nurse Practitioner or Certified Medical Assistant (LPN, CMA) license (required).
• Vascular Surgeons experience (required).