Account Manager in Jamestown, New York at Weber Knapp Company

Job Summary:

The Sales Account Manager is responsible for developing long-term relationships with customers and overseeing customer accounts. This person will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience and will help grow our business by building successful, long-term client relationships.

Duties/Responsibilities:

• Manages a portfolio of accounts to achieve long-term success.
• Develops positive relationships with clients.
• Acts as the point of contact and handle customers’ individual needs.
• Generates new business using existing and potential customer networks.
• Resolves conflicts and provide solutions to customers in a timely manner.
• Reports on the status of accounts and transactions.
• Multi-tasks between various programs and phone calls.
• Enters correct customer and customer order data into a CRM and ERP system.
• Opens and maintains customer accounts.
• Contributes to the team effort by accomplishing related results.
• Manages in-coming calls.
• Works closely with various other departments.
• Processes customer design and cost requests.
• Prepares and presents quotes.
• Performs other duties as assigned.

Required Skills/Abilities:

• Proven customer support experience.
• Strong phone contact handling and active listening skills.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication, written, and presentation skills.
• Strong organizational skills and ability to multi-task, prioritize and manage time effectively.
• Ability to work in a team environment.
• Proficient with Microsoft Office Suite or related software.
• Excellent interpersonal skills both oral and written.

Education and Experience:

• High school diploma or equivalent; college degree preferred
• At least two years of sales and/or customer service experience preferred.
• Understanding of manufacturing processes preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.