Production Specialist in Ridgefield Park, New Jersey at Nourison

Role Overview the Production Specialist is responsible for managing the active decisions and communications that keep orders moving from placement through to fulfillment. This role serves as the primary point of contact for customers and vendors, owning the resolution of risks and exceptions that arise throughout the production cycle. Where the Production Support role maintains the data foundation, the Production Specialist interprets that information and acts on it — making judgment calls, managing relationships, and ensuring the right people are informed at the right time.

Scope of Ownership This role owns the decision-making layer of the production process. The Production Specialist is accountable for customer and vendor communications, order-level risk management, and exception handling. They work in close partnership with Production Support, directing data and reporting tasks as needed, and collaborate with the Post-Production Coordinator to stay informed of in-transit risks that may affect customer commitments.

Responsibilities

Customer-Facing Communication

Serve as the primary point of contact for customers on order status, availability, and delivery timelinesProactively communicate delays, risks, or changes to customers before they escalate, providing realistic and well-reasoned revised timelinesDocument all customer-facing communications related to order changes or exceptions for accountability and referencePartner with sales, planning and customer service to ensure alignment on customer commitments

Vendor & Supplier Coordination

Follow up on outstanding confirmations, approvals, or deliverables from vendor partners to keep orders on trackEscalate vendor performance issues or capacity concerns to leadership with supporting context and a recommended course of action

Risk & Exception Management

Identify order-level risks early and assess their potential impact on customer commitments and inventory availabilityMake informed decisions on how to handle exceptions, delays, or discrepancies, escalating to leadership when the situation warrants itMaintain a clear record of exceptions and resolutions to support pattern recognition and process improvement over timeCollaborate with the Post-Production Coordinator to factor in-transit risks into customer and order-level decisions

Team Collaboration

Direct Production Support on data entry, reporting, and document management tasks, providing clear priorities and follow-upEnsure Production Support has the context needed to maintain accurate records that reflect current order and risk statusContribute to team process improvements by surfacing recurring issues and recommending solutions