Call Center Representative - Must speak Spanish in Leesburg, Virginia at RoadRunner Wrecker Service LLC

Day Shift position - Must speak Spanish. Position will be located in the Truck Shop.

• Answer inbound calls, texts and online requests for towing, roadside assistance, lockouts, jump starts, tire changes and fuel delivery.
• Gather complete job details: location, vehicle type, condition, destination, payment or account information and safety concerns.
• Enter jobs accurately in the dispatch system and hand them off to dispatchers or assign drivers as directed.
• Give customers realistic ETAs and proactive updates; follow up on delays.
• Process motor club, insurance and commercial fleet account calls, following each account's procedures and authorization rules.
• Quote rates, take payments and explain charges, storage fees and release requirements for impounded or stored vehicles.
• Coordinate with police, property managers and repair shops on accident, impound and private-property tows.
• Handle complaints and damage claims calmly and escalate to a supervisor when needed.
• Keep call notes, job records and customer files complete for billing and compliance.
• Prioritize calls involving highway breakdowns, accidents or customers in unsafe situations.

This is a fast-paced, phone-based role in a dispatch or office setting, with call volume spiking during bad weather, holidays and rush hours. Most of the shift is spent seated at a computer with a headset.

Compensation: [Hourly range], plus [shift differential, benefits: medical, dental, 401(k), PTO].

Valor Fleet Services is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.

• High school diploma or equivalent.
• MUST speak Spanish.
• 1+ year of customer service, call center or dispatch experience.
• Clear phone manner and the ability to stay calm with upset or stressed callers.
• Comfortable typing while talking and using multiple screens or systems at once.
• Basic geography and map skills; able to pinpoint locations from limited information.
• Able to work shifts, including nights, weekends and holidays.
• Reliable attendance and punctuality.

• Experience in towing, roadside assistance, automotive or transportation.
• Familiarity with towing dispatch software such as Towbook, Beacon or Omadi.
• Knowledge of motor club programs (e.g., AAA, Agero, Allstate Roadside) and their portals.
• Basic vehicle knowledge: drivetrain types, light/medium/heavy-duty classes and when a flatbed is required.
• Strong judgment under pressure, accuracy and a team-first attitude.