Temporary Sales Support Specialist in Milwaukie, Oregon at Dark Horse Comics

The Temporary Sales Support Specialist provides essential administrative and client relationship support to the Sales department during a planned leave of absence. This role focuses on maintaining existing customer relationships, supporting day-to-day sales operations, and ensuring continuity of department communications and record-keeping. This is a support-focused role and does not include new business development or account acquisition responsibilities.

Client Relationship Maintenance

• Maintain communication with existing customers through phone calls, emails, and written correspondence.
• Respond to customer inquiries regarding products, orders, pricing, and delivery status in a timely and professional manner.
• Serve as a reliable point of contact for existing accounts during the assignment period, ensuring clients feel supported and informed.
• Provide on-site administrative and logistical support at tradeshows and industry events as needed, including organizing materials, staffing the booth, and assisting the sales team with setup and coordination.
• Organize and maintain accurate sales documents, contracts, and client records.
• Process and review sales orders, and ensure all relevant information is entered accurately into internal systems.
• Prepare basic sales reports and spreadsheets for internal review.
• Create and distribute basic newsletters and solicitation materials to existing clients as directed.

Coordination & Communication

• Schedule internal sales meetings and maintain the sales team calendar.
• Communicate clearly and proactively with the sales team regarding task status and any client issues that arise.
• Liaise between clients, internal departments, and the sales team to assist in resolving administrative issues.
• Work effectively both independently and in collaboration with the broader department.

General

• Perform other duties as assigned in support of department needs.

• Prior experience in a sales support, customer service, or administrative coordinator role.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience with CRM systems or sales tracking tools a plus.
• Interest in or familiarity with publishing, pop culture, or entertainment products preferred.
• Ability to work independently and self-manage in a hybrid work environment.
• Positive, adaptable attitude with a strong work ethic.