Senior Customer Success Manager (PST) in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager (PST) based in United States.

This role is an opportunity to become a strategic partner for enterprise customers, helping them maximize value from a developer-focused platform.
The Senior Customer Success Manager will own the customer lifecycle, from onboarding and adoption through renewal and expansion.
You will work closely with technical teams, executives, and internal stakeholders to drive measurable business outcomes.
The position combines deep technical understanding with consultative relationship management and strategic guidance.
You will help customers improve engineering efficiency, operational maturity, and platform adoption at scale.
This is a high-impact role for someone who thrives in a remote, fast-paced environment with significant ownership.

The Senior Customer Success Manager will serve as a trusted advisor to strategic enterprise customers, ensuring successful adoption, measurable outcomes, and long-term partnerships. This role requires balancing technical expertise, business strategy, and customer advocacy to deliver exceptional experiences.

• Own the complete customer journey, including onboarding, adoption, success planning, renewal, and expansion activities across enterprise accounts.
• Drive customer value realization by aligning platform usage with engineering excellence, operational efficiency, and modernization goals.
• Act as a technical advisor by developing expertise in the platform, software development lifecycle practices, cloud environments, and DevOps methodologies.
• Lead executive-level conversations, including business reviews, renewal discussions, and strategic planning sessions focused on business impact and ROI.
• Identify customer risks and opportunities early, creating structured action plans to improve customer health and reduce churn.
• Partner cross-functionally with Product, Engineering, and Sales teams to represent customer needs and influence product improvements.
• Contribute to the evolution of customer success processes, helping scale best practices and improve operational excellence.
• Support strategic initiatives and customer engagement programs while maintaining a strong focus on measurable outcomes.
• Travel up to 30% as needed to support customer relationships and business objectives.

The ideal candidate brings strong customer success experience combined with technical knowledge of SaaS platforms, developer tools, and modern engineering environments. They should be comfortable engaging with both technical users and senior business leaders while managing complex enterprise relationships.

• 5+ years of experience in Customer Success, Solutions Engineering, Account Management, or similar customer-facing SaaS roles.
• Proven experience managing large enterprise accounts and driving adoption, retention, expansion, and measurable customer outcomes.
• Strong understanding of software development lifecycle practices, DevOps, cloud infrastructure, and platform engineering concepts.
• Ability to communicate effectively with technical stakeholders such as engineering leaders, SRE teams, and platform teams, as well as executive audiences.
• Strong business acumen with the ability to connect technical solutions to business value, ROI, and strategic priorities.
• Demonstrated ability to manage complex projects independently with a high level of ownership and accountability.
• Excellent communication, presentation, and relationship-building skills with a consultative approach.
• Experience working in fast-growing SaaS environments with a bias toward action and continuous improvement.
• Familiarity with developer-focused products, infrastructure platforms, or cloud-native technologies is strongly preferred.

• Competitive salary range of $145,000 - $170,000 USD
• On-target commission opportunities
• Competitive equity package
• 100% employer-paid medical, dental, and vision insurance for employees
• Unlimited paid time off and flexible working hours
• 401(k) retirement plan
• Gender-neutral parental leave
• Annual $1,000 learning and development stipend
• Monthly $400 perks stipend to support personal and professional needs
• Pet insurance
• Fully remote work environment with flexible location options