Client Engagement - Client Success Manager in McLean, Virginia at Numeracle

About Numeracle

Numeracle is redefining trust in communications. As the pioneer of Entity Identity Management™, Numeracle builds technology that verifies and protects the identity of businesses across communications, restoring trust in every call and conversation. Our solutions help enterprises reach customers safely, protect consumers from fraud, and enable carriers and service providers to deliver calls people can trust. Partnering with leading carriers, device manufacturers, government, and regulatory authorities, Numeracle is shaping the future of global authenticated communications—creating a safer, more transparent, and trusted network for all.

About the role

• The Client Success Manager is responsible for managing day-to-day customer needs, resolving inquiries, and delivering proactive communication and education. This role ensures customers feel supported, informed, and confident in how they use our products and services. The CSM serves as the primary point of contact for their assigned accounts and collaborates cross-functionally to ensure a smooth customer journey.

What you'll do

• Manage daily customer inquiries and resolve issues with clear, timely communication.

• Serve as the primary point of contact for a defined book of business.

• Lead customer communication during troubleshooting, updates, and follow-through.

• Partner with internal teams (product, engineering, security, development) to resolve technical issues.

• Document of customer trends and feedback in Salesforce or related systems.

• Facilitate customer check-ins, strategy sessions, and training.

• Maintain strong customer relationships through proactive outreach.

Qualifications

• 1–3 years in customer success, account management, or client-facing roles.

• Strong communication skills with a commitment to clarity and follow-through.

• Ability to manage multiple priorities in a high-volume environment.

• Comfort with technical concepts and cross-functional problem-solving.

• Experience with CRM or ticketing systems (Salesforce preferred).

• A proactive, resourceful mindset and strong customer empathy.