Customer Service Representative in Baltimore, Maryland at Terrazzo and Marble Supply Companies

For over 75 years, Terrazzo and Marble Supply Co. (T&M) has been one of the largest distributors of natural stone slab and tile, quartz surfacing, and a manufacturer of poured-in-place terrazzo and resinous flooring. As a 100% EMPLOYEE-OWNED company, we believe that the cornerstone of success is our employee-owners' teamwork and dedication.

We are looking to add a Full-time Customer Service Representative to our growing team. This important role is responsible for providing customers with courteous customer service in person, over the phone, or over email; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs.

Duties and Responsibilities:

• Answers phones, takes customer orders, coordinates pickups and shipments between customers and the warehouse.
• Provides timely resolution of customer complaints, concerns, and inquiries.
• Builds effective relationships and trust with customers and potential customers by listening to their needs and informing them about the products and services that are most appropriate to their situation.
• Responds effectively to customers' inquiries.
• Prepares quotes, reports, and correspondence as needed.
• Provides coverage for team members when they are not available.
• Performs other duties as assigned by supervisor.

What you need to get the job done:

• 1-2 years of Customer Service experience with handling difficult or emotional customer situations.
• Strong communication skills, both written and verbal. This role involves answering customer phone inquiries and replying to customers with detailed information.
• Proficient with order processing software and systems.
• Dependability and Reliability: Takes responsibility for own actions; Keeps commitments; Commits to scheduled work hours. Completes tasks on time or notifies the appropriate person with an alternate plan.
• Detail-oriented: able to review and audit work to ensure accuracy.
• Teamwork: Contributes to building a positive team spirit; Puts the success of the team above one's own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

What You'll Love About Us:

• Great Company Culture: Ownership culture means investing in each other's success. Our guiding cultural principles are Passionate, Collaborative, Accountable, Trusted, Innovative, and Resilient.
• Work that Stays at Work: True work-life balance. Working hours are Monday through Friday, 7:30 am to 4:30 pm.
• Rest and Relaxation: Three weeks of Paid Time Off for a beginning year, growing to five weeks with longevity. Nine paid holidays and five paid early dismissals.
• Health Benefits: Medical with HSA (with company match) and FSA options, dental, vision, long-term disability, life insurance, and an employee assistance program.
• Prepare for the Future: 401(k) with company match, ESOP contributions, and employee financial education.