Senior Clinical Support Representative in Denver, Colorado at National Jewish Health

National Jewish Health is seeking a detail-oriented and organized Senior Clinical Support Representative to join the Pulmonary Physiology Services team. This position offers the opportunity to make a meaningful impact in healthcare while contributing to a mission-driven organization committed to exceptional patient care.

Why This Opportunity Stands Out

• Collaborative Teamwork: The Senior Clinical Support Representative partners with a dedicated team of scheduling and clinical professionals who provide ongoing support and collaboration.
• Work-Life Balance: The role offers a consistent Monday through Friday schedule with no nights, weekends, or holidays.
• Supportive Growth Environment: The organization fosters a workplace culture that values professional development and supports continued growth and success.

Key Responsibilities

• Oversees and adjusts daily staff schedules to meet patient needs efficiently
• Schedules and coordinates patient appointments, including complex cases, ensuring accuracy and clear communication
• Serves as a knowledgeable and supportive resource for patients, physicians, and colleagues
• Maintains organized documentation systems, prepares timely reports, and composes correspondence related to diagnostic testing

Why Choose National Jewish Health? Joining the Pulmonary Physiology Services team provides the opportunity to work in a welcoming and inclusive environment where contributions are valued. The Senior Clinical Support Representative plays a key role in supporting critical operations while helping deliver an exceptional patient experience.

Position Summary

To act as clerical support staff who assists physicians, managers and technical personnel using specific knowledge in diagnostic research and testing procedures for Pulmonary Physiology Services.

Essential Duties

• Answers, screens and routes phone call, which includes taking messages. Greets patients when clinical support rep. is not available. Opens up the office each morning and adjusts daily schedule.
• Assigns and prepares departmental technical staff daily work schedules and makes adjustments throughout the day as demand changes. Proactively informs supervisor and scheduler of daily schedule changes.
• Schedules patients in hospital wide computer system. Communicates with appropriate departments and physicians to arrange testing. Assigns testing to the proper patient accounts to ensure accurate billing of all PPS procedures.
• Informs outside patients and physicians about testing via phone. Acquires order form and information to schedule patients in the scheduling system and informs the patients of preparation for specific testing. Works with ambassadors to coordinate and schedule complex of out-of state and local patients.
• Duplicates documents, sets up and maintains filing system. Composes correspondence related to servicing patients for diagnostic testing to include accurate and timely, distribution of reports for internal and external customers.
• Maintains an effective working relationship and good customer service skills with all areas of the Institution.

Other Duties

• May assist in setting up meeting, conferences and seminars or special programs for the Director and Supervisors of Pulmonary Physiology Services.

Competencies

• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.
• Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

Supervisory or Managerial Responsibility

None

Travel

None

Core Values

• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Be well groomed, appropriately for your role and wear ID Badge visibly.
• Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
• Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
• Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
• Wears appropriate PPE as outlined by the infection control policies and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

• Education: High School Diploma or equivalent required.
• Work Experience: A minimum of 2 years clerical experience, including a minimum of one year technical typing and word processing experience required.
• Special Training, Certification or Licensure: None

Salary Range: $20.69 - $27.36

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.