Airport Shuttle Driver / Bellperson in Ontario, California at Dreamscape Hospitality

Van Driver - 402185

Department: Rooms

Reports To: FOM/AGM/GM

FLSA: Non-Exempt

Job Summary:

The Hotel Van Driver is responsible for transporting guests to and from designated locations safely and promptly, ensuring a positive guest experience. This role requires a focus on safety, punctuality, and exceptional customer service.

Essential Duties and Responsibilities:

• Safely operate the hotel van to transport guests between the hotel and various destinations (e.g., airport, local attractions).
• Assist guests with loading and unloading luggage, ensuring it is secured properly.
• Maintain a professional and courteous demeanor at all times.
• Adhere to all traffic laws and safety regulations while driving.
• Conduct regular inspections of the vehicle, including checking tire pressure, oil levels, and other safety features; report any maintenance needs to the appropriate department.
• Keep the vehicle clean and presentable both inside and out.
• Maintain accurate records of trips, mileage, and fuel usage.
• Provide information to guests regarding local attractions, hotel services, and other inquiries.
• Communicate effectively with the front desk or other departments regarding guest pick-up/drop-off times.
• During down time, driver will own the welcome experience, help with luggage, keep lobby and entry clean, and help with restocking and maintaining Pantry.

Qualifications:

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Previous experience in a similar role is preferred but not required.
• Excellent customer service and communication skills.
• Ability to read, write, and speak English fluently.
• Familiarity with the local area is a plus.

Physical Demands:

• Ability to sit for extended periods while driving.
• Ability to assist guests with luggage, including lifting, carrying, and/or moving up to [specify weight, e.g., 50 lbs].
• Must be able to enter and exit the vehicle frequently throughout the shift.
• Ability to perform routine vehicle checks, including bending, kneeling, and reaching.

Work Environment:

• Work is primarily performed outdoors while driving or assisting guests with luggage.
• Exposure to various weather conditions (e.g., rain, snow, heat) is expected.
• Occasional evening or weekend shifts may be required.

Reasonable Accommodations:

The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. ________________________________________

Compensation

Competitive hourly wage, commensurate with experience.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.