Primary Care Medical Assistant in Santa Clara, California at Carbon Health

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

About The Role

The Primary Care Medical Assistant in our Medical Assistant department is an hourly, full-time position dedicated to supporting primary care providers in delivering high-quality, patient-centered care. Working Monday through Thursday, you will play a key role in both clinical and administrative functions, ensuring smooth patient flow, accurate documentation, and a positive experience for every patient. This role is ideal for someone who is detail-oriented, compassionate, and comfortable working in a fast-paced outpatient environment, partnering closely with physicians, nurses, and other care team members.

What You'll Do

• Support primary care providers with direct patient care in an outpatient clinical setting, Monday through Thursday.
• Room patients, obtain and document vital signs, medical history, medications, and chief complaints accurately in the electronic medical record (EMR).
• Prepare exam rooms between patient visits, ensuring cleanliness, proper supplies, and readiness for procedures.
• Assist with basic in-office procedures (e.g., EKGs, injections, wound care) as directed by the provider and within scope of practice.
• Administer medications and immunizations under provider supervision and according to clinical protocols and safety standards.
• Collect, label, and process lab specimens (blood, urine, swabs) and coordinate with laboratory services for timely results.
• Reinforce patient education on treatment plans, medications, chronic disease management, and preventive care as instructed by the provider.
• Manage patient communications, including phone calls, portal messages, and follow-up instructions, ensuring timely and accurate responses.
• Support scheduling of follow-up appointments, referrals, and diagnostic tests, collaborating with front office and care coordination staff.
• Maintain accurate and timely documentation in the EMR, ensuring compliance with clinic policies, privacy regulations, and quality standards.
• Monitor and restock medical supplies and vaccines, and support inventory control and ordering processes as needed.
• Adhere to infection control, safety, and quality assurance protocols to promote a safe environment for patients and staff.
• Collaborate with the care team to improve clinic workflow, patient satisfaction, and quality metrics.
• Participate in staff meetings, trainings, and performance improvement initiatives related to primary care services.

Qualifications

• High school diploma or equivalent (GED).
• Completion of an accredited Medical Assistant program or equivalent clinical training.
• Current Medical Assistant certification or registration (e.g., CMA, RMA, CCMA, NCMA) or eligibility to obtain within a specified timeframe, as required by state or employer policy.
• Current Basic Life Support (BLS) certification or ability to obtain prior to start date.
• Previous experience as a Medical Assistant in a primary care or outpatient clinic setting preferred.
• Proficiency with electronic medical records (EMR) systems and basic computer skills (email, scheduling, data entry).
• Strong communication and interpersonal skills, with the ability to interact professionally with patients, families, and a multidisciplinary care team.
• Ability to perform clinical tasks such as obtaining vital signs, administering injections, performing EKGs, and collecting lab specimens in accordance with training and scope of practice.
• Demonstrated attention to detail, organizational skills, and reliability in following clinical protocols and documentation standards.
• Ability to work the established schedule of Monday through Thursday in an hourly, full-time capacity.
• Physical ability to stand, walk, and bend for extended periods, and to lift or move patients and equipment as needed, in accordance with job demands.
• Commitment to maintaining patient confidentiality and complying with HIPAA and all applicable regulations and clinic policies.