Manager, Enablement in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Enablement in United States.

This role is focused on leading and scaling a high-performing enablement function that directly impacts customer success, product adoption, and operational excellence. You will manage a team of Enablement Managers and Senior Enablement Managers, ensuring they are equipped to deliver consistent, high-quality programs that support customers and internal stakeholders. The position plays a key role in translating enablement strategy into actionable execution across customer operations while fostering alignment between Product, Customer Success, Sales, and Support teams. You will help shape how enablement programs are designed, delivered, and continuously improved to meet evolving customer needs. This is a leadership role that combines people management, cross-functional collaboration, and data-driven decision-making. The environment is fast-paced, mission-driven, and centered on improving customer experience at scale.

You will lead enablement teams and drive operational excellence across programs that enhance customer outcomes and business performance, including:

• Managing, coaching, and developing a team of Enablement Managers and Senior Enablement Managers, including performance management and career development.
• Ensuring effective workload distribution, capacity planning, and operational coverage aligned with business and customer priorities.
• Supporting managers in resolving escalations, complex customer situations, and performance-related challenges.
• Overseeing the consistent execution of enablement programs, training initiatives, and customer communication strategies.
• Identifying gaps in customer experience and product adoption and driving corrective actions in partnership with enablement teams.
• Partnering cross-functionally with Product, Customer Success, Sales, Support, and Operations to align enablement initiatives with business goals.
• Escalating and communicating customer insights and recurring issues to relevant stakeholders to improve overall experience.
• Supporting leadership in executing enablement strategy, planning initiatives, and performance reporting.
• Translating strategic priorities into clear, actionable plans for enablement teams.

The ideal candidate is an experienced enablement or customer success leader with strong people management and cross-functional collaboration skills:

• 6+ years of experience in Customer Enablement, Customer Success, Customer Education, or a related field.
• At least 2+ years of experience in people management, ideally managing experienced individual contributors or subject matter experts.
• Proven track record of leading enablement programs that improve product adoption, customer satisfaction, or operational performance.
• Experience working cross-functionally in SaaS, B2B, education, or similar environments.
• Strong communication skills with the ability to influence stakeholders and inspire teams across technical and non-technical audiences.
• Data-driven mindset with strong analytical, organizational, and problem-solving capabilities.
• Experience using CRM, LMS, or enablement tools such as Salesforce, ChurnZero, or similar platforms is preferred.
• Ability to translate strategy into execution and manage multiple priorities in a fast-paced environment.

• Competitive salary ranging from $91,000 to $105,000.
• Comprehensive healthcare coverage including medical, dental, vision, and additional insurance options.
• 401(k) retirement plan with up to 5% company match.
• Generous paid time off including vacation, sick leave, holidays, and personal days.
• Flexible work arrangements with remote options depending on team needs.
• Paid parental leave and family-friendly policies supporting work-life balance.
• Tuition reimbursement and continued learning opportunities.
• Inclusive, mission-driven, and collaborative workplace culture.
• Wellness programs and employee rewards initiatives.