Customer Success Enablement Manager in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Enablement Manager in United States.
This role is designed for a strategic enablement leader who can elevate Customer Success performance through structured training, scalable onboarding, and high-impact learning programs. You will play a key role in shaping how Customer Success teams operate, ensuring they are equipped with the right knowledge, tools, and methodologies to drive consistent customer outcomes. The position focuses on building global enablement frameworks that improve ramp time, strengthen messaging consistency, and enhance overall team effectiveness. You will collaborate closely with leadership and cross-functional stakeholders to align enablement strategies with broader organizational goals. This is a highly influential role where data-driven decision-making, communication excellence, and operational rigor directly impact customer experience and business performance. The environment is fast-paced, global, and deeply focused on innovation in healthcare delivery through AI-enabled systems.
- Design and deliver structured enablement and training programs that address skill gaps and improve Customer Success team performance and readiness.
- Develop and implement a global enablement strategy aligned with best practices across the customer lifecycle and enterprise engagement model.
- Lead onboarding programs for new Customer Success hires, ensuring fast ramp-up and strong foundational knowledge.
- Build playbooks, training tracks, certification programs, and enablement materials in collaboration with Customer Success leadership.
- Analyze performance metrics and enablement outcomes to continuously refine programs and improve effectiveness through data-driven insights.
- Act as a key connector between Customer Success and other internal teams to ensure alignment, knowledge sharing, and operational consistency.
- Support the standardization of messaging, methodologies, and best practices across global Customer Success teams.
- 8+ years of experience in Customer Success enablement, enterprise sales enablement, or related roles in SaaS or technology-driven environments.
- Proven track record of designing and delivering scalable training and enablement programs with measurable impact.
- Strong understanding of the Customer Success lifecycle, including onboarding, adoption, retention, and expansion strategies.
- Excellent communication, presentation, and stakeholder management skills with the ability to influence across all levels.
- Strong analytical mindset with experience using performance data to improve enablement strategies and outcomes.
- Demonstrated ability to lead cross-functional initiatives and collaborate effectively across distributed teams.
- Experience working with AI-driven tools or platforms is highly desirable.
- Familiarity with global Customer Success operations across multiple regions is a plus.
- Self-starter mindset with strong organizational skills and the ability to manage multiple strategic initiatives simultaneously.
- Competitive compensation including base salary, bonus, and potential equity participation
- Comprehensive health, dental, and vision insurance
- Life and AD&D insurance coverage
- Health Savings Account (HSA) options
- Supplemental insurance (accident, hospital, critical illness)
- 401(k) retirement plan
- Equity opportunities in a high-growth organization
- Discretionary PTO policy and paid company holidays
- Parental leave benefits
- Flexible working hours and fully remote-first environment
- Financial advisory services
- Access to a free digital therapist for employees and family members