Mainframe Computer Operator in Bessemer, Alabama at Piggly Wiggly Alabama Distributing, Inc.

The Mainframe Computer Operator is responsible for monitoring and operating enterprise mainframe systems and related peripherals to support daily production workloads. This role provides first-line operational support, responds to service requests and incidents, communicates status to customers and internal teams, and ensures accurate, timely execution of scheduled processing. The ideal candidate is detail-oriented, dependable, and demonstrates strong customer service and communication skills.

· Monitor mainframe consoles, system logs, and job schedulers to ensure successful completion of daily/weekly/monthly processing.

· Start, stop, and control batch processing and online environments per established procedures and run books.

· Respond to alerts, job halts/failures, and system messages; perform basic troubleshooting and corrective actions within defined authority.

· Provide timely status updates to customers and stakeholders, including impact, ETA, and next steps; maintain a professional, service-oriented approach.

· Execute scheduled operational tasks such as backup coordination, file transfers, report distribution, print operations, tape/virtual tape handling, and start-of-day/end-of-day processing as applicable.

· Maintain accurate shift logs and handoff notes; communicate priorities and outstanding issues during shift transitions.

· Verify processing results, reconcile counts, and perform quality checks to ensure accuracy and completeness.

· Identify recurring issues and recommend process improvements; assist with updating run books, checklists, and knowledge articles.

· High school diploma or equivalent required; additional technical training or coursework is a plus.

· Experience working in an IT operation’s, help desk, NOC, data center, or similar production-support environment.

· Working experience in a print production environment.

· Strong customer service mindset with the ability to communicate clearly and professionally with technical and non-technical customers.

· Detail-oriented with strong organizational skills and the ability to follow procedures precisely.

· Ability to prioritize multiple tasks, remain calm under pressure, and respond effectively to time-sensitive incidents.

· Basic understanding of computer systems, operating concepts, and job scheduling/production processing.

· Ability to work independently as well as collaboratively as part of a shift-based operations team.

· Hands-on exposure to mainframe environments (e.g., IBM z/OS) and common operator tasks.

· Basic knowledge of batch job flow concepts, and interpreting job output/messages.

· Experience with ticketing systems and ITIL-based incident/problem/change processes.

· Experience maintaining run books, checklists, and shift handoff documentation.