Full Time Desktop Support Technician in Bessemer, Alabama at Piggly Wiggly Alabama Distributing, Inc.

Job Overview:

We are seeking a Full Time Desktop Support Technician to join our IT team. In this role, you will provide technical assistance and support for end-users, troubleshooting hardware, software, printers and network issues. This position requires availability for some nights and weekends as needed.

Responsibilities:

• Provide desktop support for Windows/macOS operating systems, software applications, and network connectivity.
• Troubleshoot hardware issues, including desktops, laptops, printers, and peripherals.
• Assist with system updates, installations, and maintenance.
• Respond to help desk tickets and provide timely resolutions.
• Support remote and on-site users with technical issues.
• Document issues, resolutions, and technical processes.
• Collaborate with the IT team on projects and improvements.

Requirements:

• Associate degree in IT, Computer Science, or related field.
• 2–4 years of experience in desktop support or IT helpdesk roles.
• Proficiency in Windows OS, Microsoft 365, and common desktop applications.
• Experience with Active Directory, remote administration tools, and ticketing systems.
• Excellent communication and customer service abilities.
• Familiarity with Windows and macOS environments.
• Working knowledge of networking concepts (Wi-Fi, VPN, TCP/IP).
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work independently and adapt to a flexible schedule, including nights and weekends.

Preferred Qualifications:

• IT certifications (CompTIA A+, Microsoft, or similar) are a plus.
• Experience with Active Directory, Office 365, or remote management tools.
• Self-motivated with active listening skills.
• Action oriented hands on self-starter that prefers to be pro active instead of reactive.