Front Desk Agent (OCHJF#154) in Omak, Washington at Colville Gaming LLC

1 Full-Time
Closing Date: 07/15/2026 at 4PM

Summary: As a Front Desk Agent, incumbent will provide reception services for guests to contribute to an overall exceptional experience through the duration of the guest’s stay. A Front Desk Agent contributes to the first and lasting impressions of our guests.

Essential Functions:
• Welcome guests in a warm and friendly manner.
• Assists guests in a friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Knows all essential aspects of our casino and hotel operations.
• Registers guests and manages the rooming chart.
• Collects payments and provides change.
• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Provides pre-arrival support for guests arriving on packages.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Document all guest complaints or problems. Notify appropriate department/team member to resolve the situation.
• Obtain assigned bank and ensure accuracy.
• Review status of assignments and any follow-up action with oncoming team members.
• Operates and maintains office equipment, including but not limited to: computer, programmable telephone system, programmable fax and multi-use photocopier.
• Provides a high standard of professionalism and guest service.
• Must maintain confidentiality.
• Performs other duties or special projects as assigned.
Knowledge, Skills, and Abilities (Minimum Qualifications):
• Must be at least 18 years or older.
• High School Diploma, GED or equivalent.
• Six (6) months of guest service experience required.
• Ability to understand, speak, communicate and read the English language.
• Ability to maintain confidentiality.
• Ability to analyze data from multiple information ports by comparing and contrasting data to draw a conclusion or to identify trends.
• Ability to work various shifts including evenings, holidays, weekends, and overtime.
• Must be computer literate with proficiency in windows-based programs and knowledge to operate general office equipment, software and databases.
• Ability to reference and understand information related to promotions, amenities, and local attractions.
• Ability to work with little supervision.
• Ability to meet deadlines, and work well in pressure situations.
• Ability to operate multi-line phone.
• Must be able to maintain focus in a high volume, fast-paced environment.
• Must be able to multi-task.
• Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.
• Must be able to work varying hours and shifts such as graveyard, weekends, and holidays.
• Must be able to obtain and maintain a non-gaming permit.

Physical Demands / Work Environment:
• Manual finger dexterity as required to perform daily job duties.
• Must be able to frequently stand for long periods of time.
• Must be able to lift up to 25 lbs.
• Ability to frequently bend, squat and reach.
• Ability to be given verbal and written instruction and apply the instruction accurately.
• Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behavior.
• Speech and hearing ability to project voice to small and large audiences, carry on radio/telephone conversations, hear and grasp verbal communications and equipment prompts.
• Frequently exposed to tobacco smoke, fumes or airborne particles.

These requirements need to be met to represent knowledge, skill and ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

CTFC IS AN INDIAN PREFERENCE EMPLOYER
Important Notice: A resume must be submitted through our hiring portal before the closing date in order to successfully apply for this position.